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  • June 11, 2019 at 11:04 am #1109082
    ermington

    Hi I’ve followed the instructions here:

    Theme Registration

    but it’s still returning a “E-Mail could not be accessed (needed for your information only)
    Following errors occured:
    email Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated”

    I contacted Envato support who said: “we are unable to provide technical support for individual files. For this, we suggest that you contact the author of the item and request more information about this as they will have a far greater knowledge of their own item. ”

    Please can you help? Thank you

    June 12, 2019 at 4:28 am #1109323
    Rikard

    Hey ermington,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

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