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  • November 17, 2025 at 6:30 pm #1491417
    mbosse99

    Since a few weeks Smashballoon Lite widget doesn’t seem to work anymore on our website. We get the following error message

    Please install the plugin Instagram Feed or Instagram Feed Pro to display your Instagram feed.

    The irony is that Smashballoon Lite is installed.

    Any ideas?

    Thanks!

    November 18, 2025 at 6:03 am #1491434
    Ismael

    Hey mbosse99,

    Thank you for the inquiry.

    We cannot find the instagram widget in your site. Please create a test page, then provide the login details in the private field so we can check the issue further — screenshots will also help.

    Best regards,
    Ismael

    November 18, 2025 at 8:28 am #1491446
    mbosse99

    Dear Ismael:

    thanks a lot. Please find the link to a screenshot here: https://www.dropbox.com/scl/fi/rjl3imoqtbj0obda18kaq/SmashBallon-IG-Feed-issue.jpg?rlkey=ji4d95s1su2geysswwj95lcql&dl=0

    In the private section I added the necessary information for you and your team to look into the matter and play with a test page.

    Thanks a lot,
    Magnus

    • This reply was modified 2 weeks, 5 days ago by mbosse99.
    November 19, 2025 at 6:50 am #1491498
    Ismael

    Hi,

    Thank you for the inquiry.

    The Instagram widget is showing as a shortcode when we checked. Did you add it as a shortcode?

    We created a widget called Instagram in the Appearance > Widgets panel and added the Enfold Instagram widget. This can be added to a page using the Widget Area element in the builder. We just need the username to verify if it’s working correctly. What is the Instagram username?

    Screenshot-2025-11-19-at-1-46-59-PM

    Best regards,
    Ismael

    November 19, 2025 at 6:53 am #1491500
    mbosse99

    Dear Ismael:

    this is indeed strange – we did not add the widget as shortcode (we wouldn’t know how…). The IG username is in the private section.

    Thanks,
    Magnus

    November 19, 2025 at 7:18 am #1491502
    Ismael

    Hi,

    Thank you for the update.

    We replaced the shortcode with the Widget Area element displaying the Instagram widget. It’s now rendering, but returning the error: Instagram returned error 429. Are you using the Instagram widget on other sites as well? Please try waiting a few hours or a full day, then check the page again. We have set it to cache the Instagram images on your server.

    These threads might be related to the issue:

    — https://kriesi.at/support/topic/enfold-theme-instagram-side-bar-widget-not-working/#post-1350365
    — https://kriesi.at/support/topic/problem-with-instagram-widget/

    Best regards,
    Ismael

    November 21, 2025 at 1:53 pm #1491650
    mbosse99

    Thanks – now the error is ‘Instagram has returned invalid data.’ … I’ll try to see over the weekend what when wrong.

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