Viewing 6 posts - 1 through 6 (of 6 total)
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  • March 24, 2021 at 5:19 pm #1290182
    jensredmer

    hi there,

    love the enfold theme and its customizabilty!

    since a few weeks, most of the time on my site, the animated numbers, e.g. on my main page https://ferienhaus.foehrperle.de/5-sterne-unter-reet/ do not work anymore. i have found a recent other post here that suggests deactivating the jquery migrate setting under enfold/performance, but that did nit work for me.

    any help appreciated!
    thanks jens

    March 25, 2021 at 5:25 am #1290287
    Nikko

    Hey jensredmer,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    March 30, 2021 at 3:13 pm #1291372
    jensredmer
    This reply has been marked as private.
    March 31, 2021 at 7:57 am #1291503
    Nikko

    Hi jens,

    This is now fixed.
    I have disabled Javascript file merging and compression in Enfold > Performance and flushed out cached files in Hummingbird which fixed the issue.
    I have enabled back Javascript file merging and compression and flushed out cached files in Hummingbird and everything still worked properly.

    Best regards,
    Nikko

    March 31, 2021 at 4:18 pm #1291585
    jensredmer

    Hello Nikko!

    Thanks for this! i tried reloading my website but still do not see the numbers (they so appear for a split second, then switch back to 0) – tried multiple devices but to no avail. Also deleted browser data just in case. Any ideas?

    Thanks so much!
    Jens

    March 31, 2021 at 5:04 pm #1291594
    Nikko

    Hi jens,

    Can you try to flush out cache from hummingbird then try to temporarily disable hummingbird?

    Best regards,
    Nikko

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