Viewing 13 posts - 1 through 13 (of 13 total)
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  • February 13, 2026 at 7:21 pm #1495068
    amanda-mdllc

    Hello Team,

    My animated numbers aren’t working. I tried enabling JS file merging and compression, have the most up to date theme and pho is up to date and none of that didn’t seem to fix the issue. I delete the animated numbers element and went to redo it with a new one and it just is blank.

    February 14, 2026 at 11:11 am #1495070
    Rikard

    Hey amanda-mdllc,

    It’s displaying as it should on my end. Did you try using a different browser?

    Best regards,
    Rikard

    February 17, 2026 at 3:36 pm #1495166
    amanda-mdllc

    It’s when you go into the editor to edit it. It’s blank and will not allow the numbers to be updated.

    February 17, 2026 at 8:31 pm #1495170
    Rikard

    Hi,

    There’s a 500 internal server error on the file in private, please reach out to your hosting provider for further information about that. If you need further help from us, then please share server error logs with us.

    Best regards,
    Rikard

    February 18, 2026 at 6:34 pm #1495197
    amanda-mdllc

    What exactly do you need with the server? The login is in the private info below. If you can direct me to where and what needs to be changed I can gladly do it.

    February 19, 2026 at 11:13 am #1495213
    Rikard

    Hi,

    Please read this reply again, that is what we need. If you don’t know where to locate server error logs, then your hosting provider should be able to help you out with that.

    Best regards,
    Rikard

    February 19, 2026 at 9:25 pm #1495243
    amanda-mdllc

    The hosting company went in and cleared the error and told me to have you test it again.

    Here is what I am seeing when I try to edit the Animated Numbers widget
    https://drive.google.com/file/d/1HDzxI11VhKEkVWBqiTUqg3w9R8t27-cR/view?usp=sharing

    February 19, 2026 at 9:27 pm #1495244
    amanda-mdllc

    The client just wrote and apparently the button widget is not working either

    February 20, 2026 at 10:20 am #1495264
    Rikard

    Hi,

    There is a 500 internal server error when opening the element in question, please see screenshot in private. We cannot tell you why that is, so please ask your hosting provider.

    Best regards,
    Rikard

    February 24, 2026 at 8:31 pm #1495448
    amanda-mdllc

    Good Afternoon Rikard,

    So the hosting company came back and sent me this information that I have in the folder attached. Since I last wrote we have updated to the newest theme and also deactivated all the plugins and did a test and we were still having the widgets not load properly.

    The client is needing to make edits and this is a very important site for a specific demographic we need to try and figure this out,

    February 25, 2026 at 9:36 am #1495478
    Rikard

    Hi,

    The link you sent is not publicly accessible, please share it publicly or upload it to a different service.

    Best regards,
    Rikard

    February 25, 2026 at 3:17 pm #1495491
    amanda-mdllc

    Done. Sorry about that. Let me know if you still need help.

    February 26, 2026 at 9:06 am #1495527
    Rikard

    Hi,

    Thanks for that. Your WordPress installation runs out of memory, please refer to this: https://developer.wordpress.org/advanced-administration/wordpress/wp-config/#Increasing_memory_allocated_to_PHP

    Best regards,
    Rikard

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