Viewing 16 posts - 1 through 16 (of 16 total)
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  • September 2, 2014 at 10:58 am #312187
    pako69

    Hello
    In this page http://www.wax-interactive.com/en/news/boost-your-sales-with-the-help-of-social-networks
    there is two animated icons with those texts below :
    – download the Powerbook
    – ask for a Digiflash

    The first animated icons shows up but not the other.

    I noticed a very strange behavior: the first one is animated because it is has the focus in the visible part of the browser.
    Now just try to scroll down to display the second one and refresh your brower : the icon do animated…

    thanks

    September 3, 2014 at 8:06 am #312691
    Ismael

    Hi pako69!

    Thank you for using Enfold.

    I’m not sure where this container with the css class “shiftnav-toggle ask” is coming from but it interferes with the icon animation. Please deactivate the plugin responsible for that and the icon should work as expected. The issue seems to be random.

    Cheers!
    Ismael

    September 3, 2014 at 9:26 am #312718
    pako69

    Hi Ismael
    This CSS class come from Shiftnav Pro and it is my main menu and side panels plugin: I can’t deactivate it…
    I built a page (not a post) with the same things and it works: http://www.wax-interactive.com/test-icon
    I always contact the author of this plugin and it says that is plugin is well write and can’t nowise interfer with ohter javascript…
    Thank you

    September 4, 2014 at 10:52 pm #313626
    Devin

    Hi!

    For some reason its wrapping that icon in another class which is causing the conflict. I don’t know what the other plugin does or how it functions but that is the root of the issue and in this case there isn’t anything else that we could do having no additional resources to debug that plugin.

    Regards,
    Devin

    September 5, 2014 at 12:56 pm #313982
    pako69
    This reply has been marked as private.
    September 6, 2014 at 4:31 am #314320
    Devin

    I only see a single icon on that page. Can you create a page with nothing but a few icons so we can try and isolate the issue.

    This isn’t a bug that is within the theme by itself so there is a conflict with some plugin or setting on your specific setup without at least a visible error or some way to try and debug things.

    September 8, 2014 at 10:55 am #314938
    pako69
    This reply has been marked as private.
    September 17, 2014 at 12:00 pm #320429
    pako69
    This reply has been marked as private.
    September 18, 2014 at 9:30 am #321020
    Ismael

    Hey!

    Sorry for the delay.

    You have Visual Composer installed and this may cause scripts errors with the advance layout builder. Also, please deactivate the html compressor of the Quick Cache Plugin.

    Cheers!
    Ismael

    September 18, 2014 at 10:21 am #321059
    pako69
    This reply has been marked as private.
    September 22, 2014 at 12:49 pm #322954
    pako69

    hello
    up… please
    thank you

    September 24, 2014 at 11:12 am #324161
    Ismael

    Hi!

    Please post the login details here and set it as a private reply. Is it OK if we deactivate the plugins while working on the site? Do you prefer Quick Cache among other cache plugin? Have you tried using different cache plugin such as W3 Total Cache or WP Super Cache?

    Best regards,
    Ismael

    September 24, 2014 at 1:02 pm #324211
    pako69
    This reply has been marked as private.
    September 25, 2014 at 3:34 am #324748
    Ismael

    Hey!

    Please post the login details here. We would like to check it. Is it OK if we deactivate the plugins while working on the site? I’ll ask the rest of the support team to take a look.

    Best regards,
    Ismael

    October 1, 2014 at 9:56 am #327925
    pako69

    Hello Ismael
    I have found the culprit its the plugin : Hybrid Connect or it’s Hybrid Connect + Enfold that do not play together well.
    Hybrid Connect is now disabled on this site and the icons works.
    Ok, but we need Hybrid Connect! /-)
    Don’t you have a test plateform to test it?
    thanks

    October 1, 2014 at 1:34 pm #328040
    Yigit

    Hi!

    Have you tried contacting plugin authors? They should have better insight on what could be causing the issue. And i believe you have tested it with Enfold 3 as well? :)

    Best regards,
    Yigit

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