Viewing 4 posts - 1 through 4 (of 4 total)
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  • August 22, 2019 at 9:44 am #1129907
    hirndrang

    hi,
    we have a site where we integrated an animated countdown, but it is not working/running – the distance to the date just stays.
    i checked all items, theme version is 4.5.7.
    what am i missing?
    thanks for your help
    daniel

    August 22, 2019 at 8:33 pm #1130085
    Basilis

    Hey hirndrang,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    August 28, 2019 at 3:42 pm #1131627
    hirndrang

    hi,
    sorry for the late answer.
    i don’t know why, but it works now. i changed nothing, except deleted the countdown a few times an inserted it again. hm…
    you can close the ticket.
    thank you
    regards
    daniel

    August 28, 2019 at 4:56 pm #1131659
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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