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Viewing 16 posts - 1 through 16 (of 16 total)
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  • February 18, 2025 at 11:02 am #1477320
    M49bernard

    Hello,
    We want to setup an alternative menu for mobile. We’ve define 2 menus and 2 different spots :
    – Desktop menu : Menu TKA (Menu principal)
    – Mobile menu : Menu mobile (TKA Menu mobile)
    We have activated the fact that we want to display the alternative menu (Menu mobile) for mobile devices & tablets, but it’s not showing up.
    We have the burger menu and it shows the main menu instead of the mobile menu. We are also using Mega Menu, but even when we deactivate this, it still isn’t working! We’ve tried several options, but can’t find the way to display a different menu on desktop and mobile.
    Also I want to know if there is a way to make different pages : one version for desktop and a specific version for mobile.
    Is Enfold compatible with Elementor or WP touch to customize different page layout for desktop / tablet / mobile ?

    Can you help please ?
    Thanks for your help!

    February 18, 2025 at 2:21 pm #1477331
    Rikard

    Hey M49bernard,

    The site you linked to is htaccess protected, please provide us with those login details as well.

    Best regards,
    Rikard

    February 19, 2025 at 11:35 am #1477377
    M49bernard
    This reply has been marked as private.
    February 19, 2025 at 8:27 pm #1477413
    Rikard

    Hi,

    Thanks for that. How do we access the WordPress backend? /wp-admin/ redirects to the page in private.

    Best regards,
    Rikard

    • This reply was modified 5 months ago by Rikard.
    February 20, 2025 at 1:16 pm #1477483
    M49bernard
    This reply has been marked as private.
    February 20, 2025 at 10:28 pm #1477510
    Rikard

    Hi,

    Thanks for that, but the results is the same. It redirects to the page I previously linked to, and there is no obvious way to navigate to the WordPress backend.

    Best regards,
    Rikard

    February 25, 2025 at 2:14 pm #1477904
    M49bernard
    This reply has been marked as private.
    February 25, 2025 at 6:35 pm #1477939
    Rikard

    Hi,

    Thanks, but the results are still the same as above.

    Best regards,
    Rikard

    April 22, 2025 at 6:32 pm #1481860
    M49bernard

    Hello,
    Please try again with the private content provided.
    Thanks for your help,
    Alexandra

    April 24, 2025 at 9:59 am #1482113
    Rikard

    Hi,

    Thanks for that. Could you try updating the theme to the latest version (7.1) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.

    Best regards,
    Rikard

    May 20, 2025 at 9:05 am #1484482
    M49bernard

    OK we have updated the theme, you can test again.

    May 20, 2025 at 6:36 pm #1484500
    Rikard

    Hi,

    Thanks for that. I tried activating the parent theme to check if any of your customisations might be causing this problem, but after that the site seems to have crashed. If you need help with that, then please restore the site from a backup, or share FTP login details with us.

    Best regards,
    Rikard

    June 17, 2025 at 12:04 pm #1485574
    M49bernard
    This reply has been marked as private.
    June 17, 2025 at 8:57 pm #1485592
    Rikard

    Hi,

    Thanks for the update. Did you try deactivating the megamenu plugin, or remove any customisations related to it in your child theme?

    Best regards,
    Rikard

    June 27, 2025 at 11:52 am #1486027
    M49bernard

    Hello, Yes I have desactivated the mega menu and still have the same problem. I cannot set a different menu for desktop and mobile. This is really driving me crazy, we’re considering abandoning this theme because of this major issue. From what I see on the Internet, it seems super easy and we’ve been trying to work this out for months now! I’m getting tired of this issue. Can you help please? Thx Alexandra

    June 28, 2025 at 6:33 pm #1486081
    Mike

    Hi,
    When I login to your site I can not change the user profile language to Eng, nonetheless I don’t see a menu: TKA Menu mobile that you wanted to be the mobile menu:
    Screen Shot 2025 06 28 at 12.20.05 PM
    you would need to create this menu and choose it at Enfold Theme Options ▸ Main Menu ▸ General ▸ Alternate Menu For Mobile as you see here you are using the same main menu for mobile:
    Screen Shot 2025 06 28 at 12.18.42 PM
    Perhaps there is a language issue, if so please change the user language to Eng so I can check again. But I would think that since I see TKA Main Menu I would see a TKA Menu mobile for the mobile menu.

    Best regards,
    Mike

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