-
Posts
-
Hello
I am a customer since many years, a very happy one. I do have a problem that themeforrest seemes unable to help me with. When i started using Enfold a web guy bought the theme for me and installed it. Since then that guy disapeared and a new guy was employed. The problem is that the old guy apperantly never transferred the licence to us the paying client. Now we need some form of login to get the licence. (trouble uppdating the theme). My question is now can you guys sort of find the email to where the licence resides so i can contact him and get the licence transferred? or have another solution?Hey Carl,
Thanks for contacting us!
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Regards,
Yigit
- You must be logged in to reply to this topic.