Viewing 15 posts - 1 through 15 (of 15 total)
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  • November 23, 2016 at 11:36 am #715833
    olierb

    Hi,

    I have the following problem. I want to use the Jetpack Plugin.
    When I connect the Jetpack plugin with my wordpress.com account, all texts in the backend are not visible any more.

    If I disconnect the account, I can see the texts in the posts.
    Is this a know issue?
    Can someone help me?

    Jetpack version 4.4.1
    Enfold version 3.8
    Wordpress version 4.6.1–de_DE

    Best regards,
    Florian

    • This topic was modified 8 years, 1 month ago by olierb.
    November 23, 2016 at 3:44 pm #715990
    olierb

    Does no one had this problem before?

    November 23, 2016 at 3:59 pm #716006
    Rikard

    Hi,

    Is this only related to JetPack? If so I would try to seek help from their support instead as they know their product better than us. If you think this is related to our theme then please post admin login details in private and we’ll have a closer look.

    Best regards,
    Rikard

    November 23, 2016 at 4:32 pm #716032
    olierb

    Hi,
    I think it is related to the theme, because I had an similar problem with an other plugin.

    November 24, 2016 at 6:24 am #716258
    Rikard

    Hi,

    Thanks for the feedback, if you could elaborate on what lead you to the conclusion that this is a theme related issue we would appreciate it. In order to test your problem we need the details you are using to connect JetPack.

    Best regards,
    Rikard

    November 24, 2016 at 9:23 am #716314
    olierb

    Hi,

    If I enable an other theme, the texts are visible and everything works fine.
    I have the same problem with the enfold parent theme (currently I have enabled a child theme).

    When the JetPack is connected, I get the following errors in the chrome console:
    – Uncaught Error: no such method ‘instance’ for menu widget instance(…)
    – Uncaught TypeError: Cannot read property ‘type’ of undefined(…)

    If you need further information, please let me know…

    Best regards,
    Florian

    • This reply was modified 8 years, 1 month ago by olierb.
    November 26, 2016 at 10:58 pm #717289
    Nikko

    Hi,

    The login you have given doesn’t work, please check. when you enable jetpack, I’m sure you have some features activated like photon, notifications, etc, can you try to disable them one by one to find out which of it causes the issue.

    Best regards,
    Nikko

    February 5, 2017 at 9:52 pm #743063
    allyson3

    Nikko,

    I, too, am getting fatal php errors and can not access my site when I install Jetpack. I contacted GoDaddy and they charged me to increase the php limit, but that didn’t work.

    I’d really like to run Jetpack, so can someone please check into this and let me know?

    Thanks so much.

    February 6, 2017 at 7:03 am #743178
    Rikard

    Hi @allyson3,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also, are we allowed to activate/deactivate JetPack?

    Best regards,
    Rikard

    February 6, 2017 at 6:35 pm #743513
    allyson3

    Hi Rikard,

    You are welcome to try, however, when I activated Jetpack the first time, the fatal error blocked me from accessing the admin. I had to call GoDaddy to deactivate all the plugins. I haven’t tried anything since, as I wanted to contact you first.

    See access info below…

    February 7, 2017 at 9:32 am #743748
    Rikard

    Hi,

    Thanks for that, though the details don’t seem to work unfortunately. Could you check and verify please?

    Did you try to disable all other plugins and then activate Jetpack? There might be a conflict with one of your other plugins.

    Best regards,
    Rikard

    February 7, 2017 at 5:28 pm #743983
    allyson3

    Rikard,

    The only two plugins I have activated at this time are Yoast SEO and Category Order and Taxonomy Terms Order.

    I’ve set up a new user for your testing purposes. Credentials are below.

    February 8, 2017 at 6:54 am #744221
    Rikard

    Hi,

    I tried the details you posted but they are not working either unfortunately, could you verify that they are working before sending them please?

    Best regards,
    Rikard

    February 8, 2017 at 5:05 pm #744422
    allyson3

    Rikard,

    Oh shoot, I gave you the wrong un. So sorry. See below.

    February 9, 2017 at 9:20 am #744685
    Rikard

    Hi,

    Thanks for that, those details worked. Could you try updating the theme to the latest version (3.8.5) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

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