Viewing 11 posts - 1 through 11 (of 11 total)
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  • June 22, 2016 at 2:56 pm #652119
    jonrouse

    What’s going on? Just upgraded and for a second time this year I’ve lost all my sliders!

    (Now, just rolling back to version before upgrade).

    • This topic was modified 8 years, 6 months ago by jonrouse. Reason: Missed detail
    June 22, 2016 at 2:58 pm #652122
    Yigit

    Hi jonrouse!

    Please make sure that you are using the latest version of the theme which is currently 3.6.1 – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    June 22, 2016 at 3:02 pm #652129
    jonrouse

    Hi Yigit,
    I’d just downloaded from Themeforest about an hour ago. I removed all modifications and the sliders were still broken. Fortunately I took a backup of the previous install, so I’m uploading that and going back to the version I was previously using.

    I need help with something in the update anyway, please see the other thread.

    Easy Slider – Need Help, PHP file changed

    Thanks

    June 22, 2016 at 3:09 pm #652134
    Yigit

    Hi,

    Have you flushed browser cache and refreshed your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh after updating the theme? There should not be any issues. I believe what you seen when you updated the theme was caching related

    Best regards,
    Yigit

    June 22, 2016 at 3:17 pm #652144
    jonrouse

    Oh, okay. I did try a few hard refreshes yes, and nothing was helping. I found the PHP file from my other thread and changed that, and thought that may have been the problem. So replaced with the clean version, and it still had the problem. So then I removed all quick CSS and still nothing happened.

    Our client won’t be happy persevering with this, so I had no choice than to go back.

    Their host installed a plugin called Supercacher or something, when he moved the server. So I’m wondering if that was the problem all along.

    June 22, 2016 at 3:20 pm #652151
    Yigit

    Hey!

    Most probably that was it. You can refer to this post – http://kriesi.at/documentation/enfold/move-from-a-local-installation-to-a-live-server/ and create a testing environment and you can apply all the changes/updates there before applying to them on your live site.

    Regards,
    Yigit

    June 22, 2016 at 3:22 pm #652155
    jonrouse

    Hmm, perhaps too advanced for me on this site.

    Can I have two versions of Enfold in the Theme folder? For instance, upload the new one and call the folder Enfold New, or would it lose all of my settings?

    June 22, 2016 at 3:41 pm #652170
    Yigit

    Hey!

    It is not a good idea to have more than one of the same time under one installation. It is not difficult to create a testing environment but if you need help you can always hire a freelance developer.

    Cheers!
    Yigit

    June 22, 2016 at 4:14 pm #652195
    jonrouse

    I’ve moved 3.4 into a different directory and just re-uploading 3.6.1 now. I’ll flush the caches again and report back. Keep your fingers crossed for me!

    June 22, 2016 at 4:28 pm #652217
    jonrouse

    Bingo! Okay, so now I know supercacher needs clearing after a theme update, good to know.

    Also, made the changes to the PHP file and that functionality is working a dream!

    Thanks for your help and patience Yigit!

    June 22, 2016 at 4:40 pm #652233
    Yigit

    Hey!

    No worries at! Let us know if you have any other questions or issues

    Best regards,
    Yigit

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