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Hello,
I just paid the fee so I can have support… so I hope it’s worth the money :)
I have a website http://www.terraicitrics.es and I have been having big problems for several weeks. I’m trying to update the content in some of the pages and build anothers but when I click on PUBLISH, all the content disappears. For example, the Contact page, but I have the same problem with several pages on the web. I don’t know what else to do…I’m thinking of giving up on enfold but I’m familiar with how it works and I chose to pay for support so please help me with solutions.
Thank youHey teotaban,
Thank you for the inquiry.
In the Contact page, the error occurs due to these HTML tags, which were either invalid or not properly closed.
<b style="color: #ffffff;">Contacto y Localización<b ></b >If you wish to customize the style of the Special Heading element, you can do so in the Styling tab of the element. For more advanced styling options for heading elements, please go to the Enfold > Advanced Styling panel.
Best regards,
IsmaelI did not try to stylize any font :( it is impossible to make a page using the elements from the enfold template/Avia editor.
Go to contact page, put, put a color section, then put 2 columns of 50%, in the left column put a form and in the right one put a title+a text. Save+publish… and everything seems to be ok.
Now come the problems: go back to the created page and put any lorem ipsum text, put any title and click on update or publish/update without changing anything in bold or colors….leave it exactly as it is in the template editor . Refresh the page and you will see that everything you did disappears.
I’m not trying to change anything… it’s simply not possible to create content.
I found your answer for free on this forum in x topics… that’s why I paid for a few months of technical support, to get something more than a conclusion that has nothing to do with my error :(
If this error appears (In the Contact page, the error occurs due to these HTML tags, which were either invalid or not properly closed.) it means that enfold has serious problems because it is not even possible to create and update a simple page template. ..everything simply disappears.For me it’s serious because I can’t find a solution and that means I have to migrate from enfold to something else.
Hi,
Thank you for the updat.e
the error occurs due to these HTML tags, which were either invalid or not properly closed.
We completely understand your frustration, and we’re sorry to hear that you’re dealing with these issues. The error related to invalid HTML tags is indeed a problem, but it can be easily avoided by making sure not to add incorrect HTML tags in the first place, like the one we mentioned above. After removing the invalid HTML tags, we successfully edited the Contact page and updated it without losing any content.
Best regards,
Ismael
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