Viewing 14 posts - 1 through 14 (of 14 total)
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  • November 4, 2019 at 10:21 pm #1153776
    Mark_goessens

    Hi,

    On my clients website I use the Ajax portfolio.
    The problem is that the next/previous and fullscreen option doesn’t work.
    When I press the buttons nothing happens at all.

    I tried several things:
    – Deactivating all plugins
    – Delete all custom content at functions.php
    – Update to the latest version 4.6.3
    – Reset the permalinks

    All of this isn’t the solution. It seems it will be a small problem but I don’t know where to find the solution.
    Can you please help me?

    Thanks in advance.

    November 5, 2019 at 1:24 am #1153810
    Jordan Shannon

    Hey Mark_goessens,

    I’m working on a PC with Chrome and the buttons are working for me. Is this on particular device you’re having issues with?

    Best regards,
    Jordan Shannon

    November 5, 2019 at 7:45 am #1153878
    Mark_goessens

    Hi Jordan,

    Thanks for your quick reply. That is strange.
    I use Chrome too, but on an Apple computer.
    When I check the ajax portfolio on your enfold demo sites, everything works perfect.
    So I think there is maybe something wrong with our website.

    Is there something I can do?

    Best regards,
    Mark

    November 5, 2019 at 8:28 am #1153888
    Jordan Shannon

    Hi,

    Do you have access to a PC to check as well?

    Best regards,
    Jordan Shannon

    November 6, 2019 at 9:39 pm #1154442
    Mark_goessens

    Hi Jordan,

    I checked it on a pc on my work. But strange enough on this windows computer, with Chrome it also doesn’t work. I always test the first album on the page. Have you also test that one?

    Greets Mark

    November 8, 2019 at 10:41 am #1154902
    Victoria

    Hi Mark,

    Best regards,
    Victoria

    November 19, 2019 at 10:56 pm #1158305
    Mark_goessens

    Hi Victoria,

    Thanks for your reply. I disabled the audio player plugin. Now the Javascript error disappeared, but the problem still exist.
    Maybe there is another solution?

    Best regards,
    Mark

    November 22, 2019 at 2:56 pm #1159173
    Victoria

    Hi Mark,

    Could you please clear the cache, check again and get back to us.

    It is working on my end now.

    Best regards,
    Victoria

    March 7, 2020 at 2:40 pm #1191118
    Mark_goessens

    Hi Victoria

    Thanks for your reply and the video.
    This also works on my site. But, when I click on an image into an album, to see it full size, it doesn’t work.
    So now I only can open albums en switch between them, but not click on induvidual images. Do you know what I mean?
    Maybe you can check that at your side?

    Today I updated the theme (4.7) and updated the PHP version (7.4) But unfortunitaly this also wasn’t the solution.

    Best regards Mark

    March 10, 2020 at 5:30 pm #1191934
    Victoria

    Hi Mark_goessens,

    Could you please attach a screencast of the issue?

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
    Best regards,
    Victoria

    March 11, 2020 at 10:42 am #1192187
    Mark_goessens

    Hi Victoria,

    Thanks for your reply.
    Here are two screenshots:

    https://www.vocalgroup-evolution.nl/wp-content/uploads/2020/03/Screenshot-1.png
    So here I am into an ‘portfolio item’. In this screenshot you see a individual image.

    https://www.vocalgroup-evolution.nl/wp-content/uploads/2020/03/Screenshot-2.png
    When I hover that image the ‘lightbox’ icon appears. But when clicking on it, nothing happens.

    My client thinks this is important, because after the lightbox opens, you can slide to the next and previous images.
    Like you see in this Enfold demo: https://kriesi.at/themes/enfold/portfolio-item/single-portfolio-23-gallery-3/

    I send you the credentials to login.

    Thanks in advance.

    Greets Mark

    March 12, 2020 at 7:49 pm #1192729
    Victoria

    Hi Mark,

    Very often when lightbox is not working like that, the website has an old version of the header.php file in the child theme. It is the case with your website too. Please have the file updated and then apply your changes on top of the new copy.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    March 13, 2020 at 10:20 am #1192849
    Mark_goessens

    Hi Victoria,

    That’s it! Thank you very much. Now it works perfect and I’m very happy.
    A lot of compliments for your help.

    Have a nice day.

    Best regards,
    Mark

    March 13, 2020 at 8:14 pm #1192967
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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