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Viewing 12 posts - 1 through 12 (of 12 total)
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  • September 19, 2014 at 9:27 pm #322113
    gcibura1

    I have a staff directory page with many employees listed, and if you click their picture, a Gravity Forms will appear, using lightbox. It has been working great, but something broke it recently. Here’s the exact issue: on the first employee listed on the page, when you click submit on the lightbox Gravity Forms, the page hangs. On all the other employees on the page, the lightbox Gravity Forms works perfectly.

    I also have a plugin called “Custom Sidebars” that I find indispensable. It allows me to use a custom sidebar based on a category, page, post, etc. The plugin recently stopped working; when I’m in the admin section, and I click on a setting, a lightbox will appear and hang in exact same manner as my Gravity Forms lightbox hangs.

    Any help is greatly appreciated

    September 19, 2014 at 10:35 pm #322131
    gcibura1

    I forgot to mention that when creating a blank new page, if I click on “Add Form”, I am unable to choose any fields as the lightbox appears behind the page somehow.

    September 19, 2014 at 10:53 pm #322139
    gcibura1

    If I create a test page using the Default Editor, with a magnificPopup Gravity Forms lightbox, it works great. As soon as I convert the page to use the Advanced Layout Editor and save the page, the lightbox breaks.

    Thank you for any help

    September 19, 2014 at 10:53 pm #322140
    gcibura1

    Using 2.9.2 with WP 4.0. Did a fresh ftp upload of all files.

    September 20, 2014 at 8:13 am #322214
    Josue

    Hi!

    I checked the two examples you linked and the lightbox form its working as expected – http://screencast.com/t/sEM8sJ7C8Q

    Regards,
    Josue

    September 20, 2014 at 2:08 pm #322354
    gcibura1

    I forgot to mention that the issue seems to exist in Chrome for now. Apologies for any confusion. I do no have this issue in Safari.

    September 22, 2014 at 6:01 pm #323194
    Yigit

    Hey!

    I checked your website on Chrome Version 37.0.2062.122 on OS X 10.9.4 and it works fine as expected on my end as well – http://imgur.com/a/O6piT
    Have you tried checking on another computer?

    Cheers!
    Yigit

    September 22, 2014 at 7:28 pm #323229
    gcibura1

    Hi Yigit! Thank you for helping me out – it’s when you hit Submit that the problem occurs. And only on the first person. I hope that clears things up.
    Thank you again for any assistance you can provide.

    September 22, 2014 at 7:45 pm #323243
    Yigit

    Hi!

    Can you please try de-activating all active plugins and check if that helps?

    Cheers!
    Yigit

    September 22, 2014 at 9:18 pm #323294
    gcibura1

    I deactivated all plugins except Gravity Forms, Easy Fancybox and WP SMTP Mail. I felt those 3 were needed in order to use the form. However, I deactivated Easy Fancybox and tried the new MagnificPopup and got the same exact results.

    September 24, 2014 at 10:49 am #324151
    Ismael

    Hi!

    Do the lightbox work as well when you use MagnificPopUp? I tested the form and the message is sent properly. Regretfully, we cannot provide support for third party plugins or scripts such as Easy Fancybox as stated on our support policy. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not included on the theme package will need to be directed to the plugin author. Did you try to contact the Easy Fancybox author? Maybe there’s an issue with their plugin regarding WordPress 4.0 update.

    Best regards,
    Ismael

    September 24, 2014 at 3:33 pm #324329
    gcibura1

    I did try using magnificpopup with the same results. For now, I put a hidden form as the first one, so that the real ones will work properly. I will reach out to Easy Fancybox and Custom Sidebars to see if they have any news form their end as to why their plugins have issues.

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