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  • March 6, 2021 at 5:35 am #1285974
    hacart

    I’m not sure whether this issue is theme-related or not, but I’m gonna briefly describe the series of occurrences behind it:

    Firstly, I had updated the theme yesterday and made sure the site was functioning properly so edited the whole afternoon without experiencing any trouble whatsoever.

    Today, when retaking over the web design work and updating the home page once some adjustments were made, I refreshed the actual page and all of the sections created a strange “white padding” on both sides, up and down. I also edited a different page just to double-check and the problem also took effect on the newly edited page.

    I immediately started searching for solutions but could find any. First I used Chrome’s inspect tool and could not see any real padding existing on both sides of each section. Secondly, I disabled all of the plugins and rechecked the pages, but no change was noticed. I then re-uploaded 2 previous versions of ENFOLD (from 2019 and 2020), but nothing changed, the white paddings persisted. Finally, I started looking for possible default setting that could have taken up after the theme’s update, but everything was apparently fine and it certainly does not make sense that they would have taken effect one day later since the actual padding didn’t show up but today.

    I haven’t updated WP cos’ there hasn’t been any releases in the last few days and automatic update is not even enabled on the site. Can anyone pls help me out with this issue?

    I’ve also provided a link in the private content area, in case you wanna take a closer look into the matter.

    Kind regards,

    HC

    March 6, 2021 at 7:46 am #1285992
    thinkjarvis

    Do you mean between elements up and down the page or left and right of the elements?

    I have found some random <br> tags have been added between elements of the page builder.

    take a look at https://www.thinkjarvis.co.uk and look between the icons as per screenshot below:

    https://www.thinkjarvis.co.uk/wp-content/uploads/2021/03/br-screenshot-1.jpg

    Is this what you mean?

    I’ve just seen that Yigit has posted a link to a temporary workaround on a couple of other posts however the link has expired (404). Looks like Enfold are aware of the problem if is the same problem I have?

    • This reply was modified 3 years, 9 months ago by thinkjarvis. Reason: more info added
    March 6, 2021 at 8:44 am #1285999
    hacart

    Hi TJ,

    Exactly, they look the same as mines (accidental paddings), so I guess it’s the very problem… not sure if the referenced website has them intentionally placed, but in my case, these “white paddings” appear even in the header section once I update it after editing, so I’ve stopped before more pages get altered.

    Are you confirming that it is a theme-related issue?

    Regards,

    HC

    • This reply was modified 3 years, 9 months ago by hacart.
    March 6, 2021 at 8:29 pm #1286100
    hacart

    UPDATE:: I’ve installed the brand new Enfold release today and updated the pages. but there is not change yet. Does it mean I’ve got to rebuild the layout?

    Regards,

    HC

    March 6, 2021 at 11:55 pm #1286117
    Pako

    Edit the page, open every item inside the page, like text boxes, etc. just open it, close it, and safe the site. this seems to write new code.

    Edit: Its enough to edit just one object and save directly after it. The others will be updated to the correct data too.

    • This reply was modified 3 years, 9 months ago by Pako.
    March 7, 2021 at 1:10 am #1286125
    hacart

    Yeah … figured it out a short while ago. Thank you Werk, anyway.

    Regards!

    March 7, 2021 at 8:16 am #1286156
    Rikard

    Hi hacart,

    Sorry for the problem. Opening an element on the page in question, and saving after, should help. Thanks @werk32 and @thinkjarvis for helping out :-)

    Best regards,
    Rikard

    March 10, 2021 at 2:33 pm #1287120
    johnoros

    Hi,

    Sorry for the problem. Opening an element on the page in question, and saving after, should help.

    This is not a perfect solution. Enfold needs to resolve this asap. I cannot afford to edit every single page on a site to resolve the white spaces appearing after updating the Theme.

    Opening an element and saving might get rid of the space in one place but then it appears in another on the same page. I have opened and saved many elements and the the issue just disappears and then reappears after another edit on the page.

    How soon will a proper solution be provided for this bug.
    Thanks,
    JohnO

    March 10, 2021 at 3:46 pm #1287157
    Yigit

    Hey @johnoros,

    Please make sure you are using Enfold 4.8.1. Then updating the page will remove all br tags on the page and they will not re-appear when you edit the page again. I am afraid the solution is to update the pages. Sorry for the inconvenience!

    Cheers!
    Yigit

    March 10, 2021 at 3:50 pm #1287159
    thinkjarvis

    @yigit
    The extra <br> tags are only added to pages that have been edited in version 4.8. If you have not opened and updated a page you shouldnt have to revisit it and update it again in 4.8.1
    This is the experience I had with my company website prior to updating other sites to the latest 4.8.1.

    Essentially I had the same element on two different pages. The one edited in 4.8 showed an extra <br> tag. The one that was not edited did not add the tag.

    I hope this helps.

    March 10, 2021 at 3:55 pm #1287163
    Yigit

    Hi,

    Thanks so much for your input @thomasjarvisdesign. We have released 4.8.1 as soon as we can but sadly it still affected many users.

    Cheers!
    Yigit

    March 10, 2021 at 4:01 pm #1287164
    thinkjarvis

    Hoping others have noticed that they dont need to re-visit every page if they have not updated the design in 4.8!

    No problem this end. I delayed roll out until bugs were fixed :) So only just starting to apply it to other sites. :)

    March 19, 2021 at 5:50 pm #1289254
    vera

    Hi Team Kriesi,
    I have a huge problem with that br-tags on a multilanguage-page (with WPML). It costs me a lot of lifetime.
    The english and french translations don’t react to your open, click and save-solution.
    It’s on a live site, but I have a twin dev-system for you to check (please see private content).
    Best regards,
    Vera

    March 23, 2021 at 7:06 am #1289772
    Rikard

    Hi Vera,

    I’m not sure if I understand the problem you are having. Could you try to explain a bit further, or post a screenshot highlighting it please?

    Best regards,
    Rikard

    March 23, 2021 at 11:04 am #1289816
    vera

    Hi Richard,
    no problem, here it is: https://dev.activcellgroup.com/wp-content/uploads/br-problem.png
    Best regards,
    Vera

    March 23, 2021 at 11:56 am #1289833
    Yigit

    Hi Vera,

    Please add following code to bottom of Style.css file of your child theme on your live site if you are having the issue there while we inspect the issue further

    .wp-caption + br {
    display: none;
}

    Edit: @vera I thought it might be related to attachments however I could not reproduce the issue on my local installation. Could you please post FTP logins here privately as well?

    Best regards,
    Yigit

    • This reply was modified 3 years, 9 months ago by Yigit.
    March 23, 2021 at 6:55 pm #1289969
    vera

    Hi Yigit,
    thank you for your reply. The code was added to the child theme and it worked. Both on dev and live.
    Please see the FTP-login for dev-server in private content for further inspections.
    Best regards,
    Vera

    March 29, 2021 at 11:50 pm #1291183
    hacart

    Hey Kriesi team,

    I’ve done another fresh Enfold installation (latest version) and the <br> tags re-appeared so now I don’t know how else to proceed, given that the last time I experienced this issue I could resort to installing the latest Enfold version, but now while I keep editing and saving pages, theses <br> tags persist.

    Regards,

    H

    March 30, 2021 at 12:03 am #1291184
    hacart

    Hi again,

    I’ve just solved it by reinstalling the theme once more.

    Kind regards,

    H

    April 1, 2021 at 4:31 am #1291657
    Ismael

    Hi,

    Awesome! Glad to know that it is fixed. Please do not hesitate to open a new thread should you need anything else.

    Have a nice day.

    Best regards,
    Ismael

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