Viewing 11 posts - 1 through 11 (of 11 total)
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    Posts
  • March 28, 2022 at 8:47 pm #1346349
    ryhan

    Hello,

    After the update enfold theme to 4.9.2, the site header and footer break.

    Please check and let me know how we can fix this. If you need the staging login, let us know.
    Thanks.

    March 29, 2022 at 6:01 am #1346374
    Nikko

    Hi ryhan,

    Can you provide us with admin login details and FTP details? so we can try to inspect and fix it.
    Just post the credentials in private content.

    Best regards,
    Nikko

    March 29, 2022 at 1:50 pm #1346433
    ryhan

    Hi,

    Thank you for your reply.

    I have added that info on private content. Please check.

    Thanks.

    March 29, 2022 at 1:51 pm #1346434
    ryhan

    Here is the live site URL (private), so you can compare where it’s broken.

    March 29, 2022 at 4:47 pm #1346455
    Nikko

    Hi ryhan,

    Thanks for providing us with the login credentials.
    It seems your footer.php and header.php files have a lot of customizations.
    I would suggest doing the following things (backup your current child theme first):
    1. Copy header.php and footer.php file from your parent theme.
    2. Add the customizations you made for those two files.
    And that should fix the issue you have.

    Best regards,
    Nikko

    March 29, 2022 at 4:49 pm #1346456
    ryhan

    did already, didn’t help, You can see a copy of the header and footer inside the parent theme.

    March 29, 2022 at 5:19 pm #1346458
    Nikko

    Hi ryhan,

    I have checked your header.php and footer.php files again and it seems the issue is because the content of footer.php is similar to header.php, I renamed it to footer_copy.php so the parent theme’s footer.php will be used instead, I have modified header.php.
    Please review your site.

    Best regards,
    Nikko

    March 29, 2022 at 7:01 pm #1346466
    ryhan

    Still, the header and footer did not match with the live site.

    March 30, 2022 at 5:35 pm #1346628
    Nikko

    Hi ryhan,

    Thanks for providing the link, I added the shortcode in header.php file.
    Please review your site.

    Best regards,
    Nikko

    March 31, 2022 at 1:44 pm #1346741
    ryhan

    The issue is resolved. We can close this ticket now.

    April 1, 2022 at 4:35 am #1346800
    Nikko

    Hi ryhan,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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Viewing 11 posts - 1 through 11 (of 11 total)
  • The topic ‘After update to 4.9.2, the site header and footer break.’ is closed to new replies.