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  • April 28, 2018 at 11:53 am #948319
    Aniona

    Hi Enfold-team,

    Enfold has been running smootly for several years now.
    But after the latest update, several image files don’t show any more, background files for main content & footer, also some smaller images in the sidebars.

    In the backend (theme options, general styling) everything looks the same as before, with the images included.

    What happened and what can I do?
    Thank you in advance.

    Kind regards
    Anja

    April 30, 2018 at 11:49 am #949010
    Victoria

    Hey Aniona,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    April 30, 2018 at 1:36 pm #949062
    Aniona

    Please try the credentials provided – thank you! :-)

    May 2, 2018 at 4:29 am #949791
    Rikard

    Hi Anja,

    I think there is some kind of conflict due to the new performance features in Enfold. Did you try to clear the cache from your caching plugin to see if that helps? If not then try to leave it deactivated or try to deactivate the theme performance options to see the problem is coming from there.

    Best regards,
    Rikard

    May 2, 2018 at 10:37 pm #950342
    Aniona

    Hi Rikard,

    thank you. That worked. I disabled and enabled all the new performance options one after another.
    It seems that “CSS file merging and compression” being enabled breaks my background images.

    “Javascript file merging and compression” and “Disabling of template builder elements” work fine.

    Strange. But I’m glad my images are back :-)

    May 4, 2018 at 5:34 am #951293
    Rikard

    Hi,

    Great, glad you got the images back and sorry for the problem. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    May 4, 2018 at 10:59 am #951517
    Aniona

    Hi Rikard,
    thank you. I wondered if I will be able to use all of the performance features in the future. Will there be a fix?

    And I also realized that some images from the sidebar disappeared. Best visible on the start page https://welt-der-vorfahren.de in the right sidebar at the bottom. For some graphics now only the “alt” text is visible (for example the “Blogger Relations” image. What happened?

    Thanks in advance, I really love the theme
    Anja

    May 6, 2018 at 7:40 pm #952368
    Basilis

    Hi,

    On every new version we create, we try take in consideration all the updates and issues users have.
    Saying that, most probably on the next or the one after update, you will be able to check all those problems and see if they are all fixed.

    We appreciate your patience and understanding on how hard our developers work.

    Best regards,
    Basilis

    May 7, 2018 at 8:44 pm #952865
    otsukadev

    “CSS file merging and compression” being enabled broke my footer background images as well

    The rest of the performance enhancements seem fine for now.

    May 9, 2018 at 4:41 am #953663
    Rikard

    Hi otsukadev,

    Thanks for the feedback and sorry for the problems. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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