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  • November 20, 2017 at 11:47 am #879059
    frankeee

    After updating wordpress to version 4.9 – enfold layout builder not working.

      I use the latest enfold version 4.2
      I deactivated all plugins
      I deactivated my child Theme

    What else can I do?

    • This topic was modified 7 years ago by frankeee.
    November 20, 2017 at 1:04 pm #879095
    Yigit

    Hey frankeee,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Yigit

    November 20, 2017 at 1:12 pm #879099
    frankeee

    Hey Yigit,
    for login credentials pleas see private date

    November 20, 2017 at 2:37 pm #879130
    Yigit

    Hi!

    Could you please try re-updating the theme files via FTP – kriesi.at/documentation/enfold/updating-your-theme-files/?

    Cheers!
    Yigit

    November 20, 2017 at 3:05 pm #879144
    frankeee

    .. done!
    I re-downloaded the files from Themeforest and upload it on the server. But nothing change – still the same problem.

    November 20, 2017 at 7:10 pm #879299
    Yigit

    Hi,

    This is WordPress core issue. I applied these changes – https://core.trac.wordpress.org/ticket/42574 and now ALB works fine. Please review your website :)

    Best regards,
    Yigit

    November 20, 2017 at 8:27 pm #879336
    frankeee

    … thanks Yigit – fantastic support!

    I have one more problem on the same site. Try to solve it with your colleague Ismael. See here:

    Portfolio order by custom field (ACF)

    But over 2 weeks we can´t find a solution. Possibly you can have a look on it? Just a question ;-)

    November 20, 2017 at 9:43 pm #879366
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

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  • The topic ‘After Update – layout builder not working’ is closed to new replies.