Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • August 7, 2017 at 5:55 pm #835502
    alexandernoe

    Hi Team,
    the new version is a cool update…but after update i lost my submenus in footer widgets 3 and 4.
    What is the reason for?
    Many thanks as always for your quick support.
    Best regards
    Alexander

    August 7, 2017 at 7:08 pm #835551
    John Torvik

    Hey Alexander,

    Please, may you provide to us your website link and the WP and FTP credentials?

    Best regards,
    John Torvik

    August 7, 2017 at 8:32 pm #835588
    alexandernoe
    This reply has been marked as private.
    August 9, 2017 at 11:48 am #836309
    Victoria

    Hi Alexander,

    The menus are visible again. I added the code to your Quick css at the bottom and cleared the cache.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    August 9, 2017 at 3:15 pm #836444
    alexandernoe
    This reply has been marked as private.
    August 10, 2017 at 7:54 am #836798
    Rikard

    Hi Alexander,

    I’m not sure why that happened to be honest with you, I think it’s something local to your installation since we haven’t had this problem reported by other users. We’ll keep the thread open in case the same thing should happen on the next update as well.

    If you want to detect changes like this on update then I would recommend that you create a staging environment for the site and perform the updates there first. You can also analyse the site using visual regression testing. If you should need help in doing so then I can recommend this service.

    Best regards,
    Rikard

    • This reply was modified 7 years, 4 months ago by Rikard.
  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.