Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 1, 2018 at 9:39 pm #949700
    Els

    After updating Enfold on several websites, I get a error 500. Now I have installed a backup. But my hosting can’t find any thing what might cause this error. All files are okay. And it did work well before the update. No problems with plugins. What could be the cause of this error?
    I like to solve this before buying new licenses…..

    May 1, 2018 at 10:03 pm #949715
    Yigit

    Hey Els!

    Have you tried removing wp-content/themes/enfold folder and re-uploading it via FTP? If not, could you please try to make sure all files are updated – http://kriesi.at/documentation/enfold/updating-your-theme-files/ ?

    Best regards,
    Yigit

    May 1, 2018 at 10:41 pm #949722
    Els

    Hello Yigit, (nice name)

    By FTP, just upload, without first deleting the files.

    I’m always afraid to loos my content, and it used to go all right, until now. But not anymore.

    Should I delete the older map with enfold and then complete the newer version?

    May 1, 2018 at 10:44 pm #949723
    Els

    It would be so nice if there would be more information what exactly to do when updating an older version.
    A new clean installation is no problem, but updating…..

    May 1, 2018 at 10:59 pm #949727
    Yigit

    Hi,

    Thanks :)

    Your content is saved on your database so deleting and re-uploading theme would not make any changes on your content. If you would like us to look into it, please post FTP and WP admin logins here privately.

    Best regards,
    Yigit

    May 1, 2018 at 11:23 pm #949739
    Els

    I’ll try your suggestion first: to delete the older version of Enfold and then install the new update.
    And because of the new law on the privacy here in Europe, giving admin to others is a ‘bit’ of a problem. Some of my sites are medical, with very private information. So I hope I can fix it myself. I’ll keep you updated if it will all work out well, or not. Thanks so far.

    Best regards,
    Els

    May 2, 2018 at 12:07 am #949743
    Els

    Yes! Deleting the old files really made a big change! No problems anymore. Thanks for your tips.

    • This reply was modified 6 years, 6 months ago by Els.
    May 2, 2018 at 1:24 am #949755
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

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