Viewing 9 posts - 1 through 9 (of 9 total)
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  • July 9, 2018 at 10:52 pm #983424
    dharamyadav

    Hello, the Advance Layout Editor is not working for Pages or post. I have updated WP as well as Theme, not sure what else to do.

    July 9, 2018 at 10:58 pm #983426
    Jordan Shannon

    Hey dharamyadav,

    Have your tried to disable all active plugins to see if the issue resolves?

    Best regards,
    Jordan Shannon

    July 9, 2018 at 11:06 pm #983431
    dharamyadav

    i did it didnt fix the isuue..so reenabled it as some plugins are essential…for now i have disabled again, you may take a look if u want…issue still persists

    July 10, 2018 at 5:48 am #983497
    Rikard

    Hi,

    Thanks for the feedback. I checked your site and I get the same problem on my end, it seems like you are getting 403 (forbidden) error on a lot of WordPress resources. Why that is I can’t say unfortunately. Could you try contacting your hosting provider to see if they know why the server is responding with 403 errors please?

    Best regards,
    Rikard

    July 10, 2018 at 8:17 am #983525
    dharamyadav
    This reply has been marked as private.
    July 10, 2018 at 9:35 am #983547
    dharamyadav

    Hello,
    I just spoke to my hosting support and reviewed all permissions and they are R/W/E similar to the other installation in my another domain with enfold, where Advanced Layout is working fine.
    In case there was any over sight by hosting support, Can you please let me know what resources/files specific to Enfold, needs to be checked for permission issues.

    Regards/Dharam

    July 10, 2018 at 12:51 pm #983625
    Rikard

    Hi Dharam,

    Please see private.

    Best regards,
    Rikard

    July 11, 2018 at 3:32 pm #984264
    dharamyadav

    Thank you Rikard, your log directed me in right direction towards fixing the issue.
    Just so you know, it was due to the change in permission to my WP-Includes sub folders and some file, that this problem occurred. My hosting support said, it was due to some files in those locations being flagged during their occasional heuristic scans. They had removed the execute permission, and hence the problem.
    I did complete malware scan of the directory and thereafter enabled execute permissions for those location and the Layout editor started working normally, haven’t faced any issue since then.

    Will reachout if any additional help needed. Thank you ‘again’ for the prompt support and directions.

    Best Regards / Dharam

    July 12, 2018 at 6:24 am #984513
    Rikard

    Hi Dharam,

    Great, glad you found the problem and thanks for sharing your solution, much appreciated :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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