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  • August 31, 2015 at 3:59 pm #495918
    ACNLatitudes

    Hello. We updated our theme to the latest version and noticed that the Advanced Layout Editor isn’t showing up anymore when you click on it. We have tried the following steps to resolve the issue with no success:

    1) Disabled all plugins to see if there are any conflicts
    2) Deleted the theme, re-uploaded it via FTP and reactivated it

    I am providing our login information in the Private Content area. Can you please fix the issue?

    Thanks!

    August 31, 2015 at 4:05 pm #495925
    Unki

    Hi,

    Iam not a Mod, but I had the same problem…

    The solution:

    Go to your backend -> User -> Your Profil -> uncheck the first point: use WYSIWYG-Editor…..

    Then it works.

    I hope i could help u :)

    August 31, 2015 at 4:11 pm #495936
    Yigit

    Hi!

    Please refer to @unki’s post above

    @unki     Thank you :)

    Regards,
    Yigit

    August 31, 2015 at 4:18 pm #495939
    trago222

    I am having same problem but that is not an option under my user profile.

    Any ideas?????

    • This reply was modified 9 years, 3 months ago by trago222.
    August 31, 2015 at 4:47 pm #495964
    ACNLatitudes

    I see the following in my profile: Visual Editor – Disable the visual editor when writing. That box is already unchecked, so there is nothing for me to uncheck.

    Ygit, can you please log into my account and take a look?

    Thanks

    August 31, 2015 at 8:34 pm #496087
    Yigit

    Hi!

    Can you please try logging in with the user you have created for us and check if it works?
    It does work on my end. I attached a screenshot in private content field. Please also disable browser extensions/add-ons

    Best regards,
    Yigit

    August 31, 2015 at 9:34 pm #496119
    ACNLatitudes

    Hi Yigit. Thanks. It appears to be working on pages, but not on posts. Shouldn’t the Advanced Layout Editor work on both pages and posts? Or does it only work on pages?

    September 1, 2015 at 9:05 am #496314
    Rikard

    Hi,

    Yes it should work on Posts, and it is working on my end: http://imgur.com/NnCNPAb

    Best regards,
    Rikard

    September 12, 2015 at 5:17 am #501957
    ACNLatitudes

    It is working now. You can close this post. Thanks!

    September 12, 2015 at 9:38 am #502024
    Rikard

    Hi,

    Great, glad we could help :-)

    Regards,
    Rikard

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