Viewing 8 posts - 1 through 8 (of 8 total)
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  • September 21, 2018 at 9:55 pm #1012912
    ChristineGerman

    Trying to edit the page titled “Journalism Program” on my site on the back end, and no matter what I do, the Advanced Layout Editor window just constantly looks like it is loading. This happens on any computer I try, and it is only happening to this one page.

    What do I need to do to get this page working again so I can edit it?

    September 22, 2018 at 7:58 am #1013004
    Rikard

    Hey ChristineGerman,

    Thanks for the login details and sorry for the problem. Could you try to enable debug mode in order to see builder shortcodes, then copy the shortcodes to a new page to see if that helps please? https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

    Best regards,
    Rikard

    September 24, 2018 at 7:26 pm #1013769
    ChristineGerman

    So I’ve enabled that mode. Hasn’t helped…it’s not showing any errors. I’m also not able to copy the shortcode to a new page. An error keeps showing up that says
    “403Forbidden
    Access forbidden to the requested page:
    bcitnews.com/wp-admin/post.php (port 80)”

    I really need this page working again, it needs to be edited. Can you help us get this sorted out? I needed changes to be made last week.

    September 24, 2018 at 8:36 pm #1013824
    ChristineGerman

    Ok now a copy worked, but the same thing is occurring. the editor just continually shows that it’s loading. Never loads.

    September 24, 2018 at 10:45 pm #1013879
    ChristineGerman

    Alright I’ve finally determined what is going on, still not able to find a solution. The problem piece is the fullwidth easy slider. Everything works fine until I try to put in captions on the images. Any captions added in that slider cause the whole editing window to no longer work. This was not the case before, everything on that page worked just fine for several months. I’ve pulled the slider I built and replaced it with a new one of just images, but I do want captions.

    What can I do to get this all working again?

    September 25, 2018 at 5:04 am #1013970
    Rikard

    Hi,

    Thanks for the update, though the Fullwidth Easy Slider looks to have captions for all the images. Did you manage to get it working?

    Best regards,
    Rikard

    September 26, 2018 at 12:58 am #1014501
    ChristineGerman

    Those are not captions displaying, they are titles. I was able to get those working after a lot of finicky trial and error. But still when a caption is added, the whole thing stops displaying on the back end, and the only way to get it back is going backwards to the previous revision.

    September 26, 2018 at 6:29 am #1014551
    Rikard

    Hi,

    Thanks for the clarification. I added text to all the captions and it seems to have worked fine both on the back- and front-end. Are you adding markup or special characters to the text when this problem happens?

    Best regards,
    Rikard

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