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Hi,
When I go to edit my page the page just has the spinning loading icon.
I have viewed other threads and nothing works.
Wordpress is updated, Enfold is updated, and there are no plugins on this site, so everything is up-to-date.
The site uses the Enfold ‘Landing Page’ demo.I also have the exact same problem.
This is how it looks:
This is how far I get designing my new landing page:
Once I add the text block on the left side I can no longer save the template, with the following error message:
The advanced layer editor will never again load on that specific page again.
I had an old version of wordpress (4.3) and also enfold (3. something) – which I updated, but the same problem remains.
Also, tried using a diffeerent browser (edge) and deactivating all plugins to no avail.
Hi,
Please try these steps: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/
@Sparrisen987 can you please open your own thread, as it will help us solve each issue individually :)Best regards,
MikeHi Mike.
Thanks.
In referencing your suggested link:
– The theme is up to date
– Cache is clear
– Have tried different browsers and computers
– There are no plugins
– What is the best way to overwrite theme files? Is this in the Enfold theme or my child theme? And what is the directory to copy then paste them to?
Thank You.Hi,
Try to update manually via FTP: https://vimeo.com/67209750
Or: http://kriesi.at/archives/the-complete-guide-to-updating-enfold
I recommend backing up with: https://wordpress.org/plugins/duplicator/Best regards,
MikeHi Mike,
This did not work. The theme has been replace as per the Vimeo video.
Quite unbelievable really – Worpress is updated, Enfold is updated, there are NO plugins.
It’s a very simple site based on the Enfold demo import. Barely any additions to the child theme too.
Everything from your initial suggestion has been done.
What can I do – I need to implement updates to the site that I have not been able to for weeks now.
Thanks.Hi xansdesign,
Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi,
Thanks for that. You are getting a 403 error on the admin-ajax.php WordPress file. Could you try this out to see if it helps? https://kriesi.at/support/topic/failed-to-load-resource-the-server-responded-with-a-status-of-403-forbidden/
If not then I would suggest that you contact your hosting provider to see if they can see why access is blocked to that particular file.
Best regards,
RikardHi Rikard,
Thanks – I looked through that suggested thread and some people tried with no success. So, I emailed my host first for them to check.
They got back in saying “There was however a ModSecurity rule being tripped up, which I have now whitelisted.”
So it seems to work not as the Advanced Editor is loading. Hopefully this will help others with the same issue if they email their host and ask them to specifically check the above ModSecurity rule to be able to pinpoint that. I’ve spent about two weeks troubleshooting this off and on so hopefully this will shorten that time for others. Glad to know it’s nothing to do with the theme :)
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