Viewing 27 posts - 1 through 27 (of 27 total)
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  • #790497

    I’m trying to edit any page. The advanced layout editor is missing. There is no checkbox for it under “Screen Options.”

    #790600

    Hey clevercleverdesign,

    Can you please share us your backend details so we can take a look and try help you with your issue please?
    Thank you very much

    Best regards,
    Basilis

    #791272

    Did you receive our credentials?

    #791275

    Hi,

    I do not seem them listed in the private area.

    Best regards,
    Jordan Shannon

    #791276

    Hi,

    I could not see any login credentials. Did you post it in Private Content?

    Best regards,
    Nikko

    #791285

    Yep, I used private content. Just sent again.

    #791309

    Hi,

    I couldn’t see it, you should be able to see it also at the bottom of your post when you reply. I have checked all your post in this thread but there’s nothing in private content.

    Best regards,
    Nikko

    #791324

    I have sent it twice using the private content section. I doubt a third time will be any different. Is there another email address I can use?

    #791330

    sending a third time

    How about now?

    #791339

    Hi,

    I see it here now. Thank you

    Best regards,
    Jordan Shannon

    #794272

    Is someone still looking into this for us? We’re still not able to use the layout builder. Any help would be appreciated. Thank you.

    #794282

    Hi,

    Apologies for the late response. Trying to log in into the wp-admin with the data you posted is not working. Can you please check it to confirm?

    Best regards,
    Jordan Shannon

    #794306

    Updated info

    #794517

    Hi,

    If you could please try and update to the latest version of Enfold (4.0.7), we can see if that alleviates the issue

    Best regards,
    Jordan Shannon

    #794541

    Okay. I Updated to 4.0.7 and still have the same issue. The Layout Builder is nowhere to be found.

    #794564

    Hi,

    Have you attempted increasing your php memory limit, as well disabling all plugins to ensure that there is no conflict.

    Best regards,
    Jordan Shannon

    #794998

    Hi,
    We increased the php memory limit to 256M and we disabled all plugins. The result is the same. The Avia Layout Builder is not appearing.

    When we use the Google Inspector tools, We can see that the Avia Layout Builder is being displayed as the Avia-Bulider-Hidden class.

    #795148

    Hi,

    Okay I see. I have requested assistance from my teammates to see if we can get this figured out.

    Best regards,
    Jordan Shannon

    #795149

    I appreciate that. Thank you.

    #795245

    Hey!

    I have checked it and I couldn’t see any js errors in the console. Can you give us ftp access? (the one you gave before doesn’t work) so we can try to debug it. Also give us permission to deactivate any plugins (for few minutes) so we can try to isolate the theme.

    Cheers!
    Nikko

    #796009

    I have provided you with the credentials. I verified the login using “Fetch” ftp client.
    You may deactivate the plugins for a few minutes but please don’t leave Wordfence or Mail deactivated for very long.

    Thank you for your assistance.

    #796739

    Hi,

    I am using filezilla and tried to ftp, but I could not access it, I am getting this error (private content).

    Best regards,
    Nikko

    #796851

    We were able to connect using those credentials using Filezilla. Make sure you using SFTP or SSH.

    #797510

    Hi,

    Thanks it works when using sftp. It does show some js errors earlier when trying to update a page and flushing the cache which shows white screen and a letter b, had fixed it by using transient cleaner and flushing out cache. I still can’t resolve the lost Avia Layout Editor. I’ll ask my teammates to have a look at this one, as I can’t find anything that’s causing the issue.

    Best regards,
    Nikko

    #797823

    Hi,

    I tried re-updating WordPress via FTP however i am getting permission error and files are not being overwritten. Can you please contact your hosting provider in case they have any insight what could be causing the issue?

    Best regards,
    Yigit

    #797871

    You need to be using SFTP or SSH. I appreciate the help with this issue, but I feel I’m doing more of the problem solving for your end then Kriesi is for us.

    #797911

    Hey!

    We are sorry for the inconvenience! Since this is not an usual issue, it is taking some time for us to figure out.

    I am able to connect via SFTP, however when i try to overwrite WordPress core files in order to re-update it, i am getting permission error. I think the issue is related to WordPress files or server configuration. That is why i thought it would be better if we knew if your hosting providers had any ideas :)

    Regards,
    Yigit

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