Viewing 22 posts - 1 through 22 (of 22 total)
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  • April 15, 2015 at 11:22 pm #429280
    lis4

    I had to update to php 5.4 for a few of the plugins to work and now the advanced layout editor is not showing up?

    April 16, 2015 at 6:45 pm #429817
    lis4

    hi – this has become urgent – we can not update site – please help. thanks//la

    April 16, 2015 at 6:56 pm #429825
    Yigit

    Hey!

    Login credentials are not working for me. Can you please check them once again? Have you tried de-activating all active plugins and check if that helps?

    Regards,
    Yigit

    April 16, 2015 at 8:00 pm #429854
    lis4

    hi – i’m sorry about that – please try again. I’ve turned off all the plugins and it seemed to work for a second.. then not.

    Also, when I tried updated enfold theme it broke the wp backend(white screen), so I had to delete them and install it again.

    Please help – thanks //la

    • This reply was modified 9 years, 8 months ago by lis4.
    April 17, 2015 at 9:04 am #430177
    Rikard

    Hi!

    You are using a very old version of Enfold, it you didn’t have any luck updating via the backend, could you please try via FTP? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    April 17, 2015 at 3:31 pm #430339
    lis4

    URGENT!! Now… I’ve tried FTP way of updating the theme with the same result – white screen on backend of wp. What should I do now?

    April 17, 2015 at 5:33 pm #430466
    lis4

    PLEASE HELP

    I feel like I’m on a loop here –

    if I keep old version of enfold – backend shows up, but can not edit pages

    if I update theme – backend white screen of death

    I’ve upated theme both ways – auto + ftp

    Now what???

    April 20, 2015 at 3:21 pm #431328
    Yigit

    Hey!

    Please upload Enfold 3.1.3 zip file to somewhere on your server and then post FTP credentials here privately so we can update the theme for you.
    Have you made any changes on theme files? If so, please point them out or they will be overwritten once we update the theme.

    Cheers!
    Yigit

    April 21, 2015 at 3:03 am #431707
    lis4
    This reply has been marked as private.
    April 21, 2015 at 9:49 pm #432400
    Yigit

    Hi!

    There were two Enfold new versions, i wanted to remove one from WordPress backend but accidentally i removed the old version and FTP access is not working so i could not do anything to fix. I am really sorry. Can you please check FTP credentials once again?

    Regards,
    Yigit

    April 22, 2015 at 2:12 am #432488
    lis4
    This reply has been marked as private.
    April 22, 2015 at 3:05 am #432498
    Yigit

    Hi!

    I am using Transmit. I asked my teammate @josue to check the logins and he also confirmed getting “Login authentication failed” error.

    Regards,
    Yigit

    April 22, 2015 at 7:08 am #432588
    lis4
    This reply has been marked as private.
    April 22, 2015 at 10:02 pm #433153
    Yigit

    Hi!

    “Server said: Login authentication failed”. Unfortunately it is still not working for me. Can you please create another account?

    Regards,
    Yigit

    April 22, 2015 at 11:10 pm #433165
    lis4
    This reply has been marked as private.
    April 23, 2015 at 10:29 pm #433802
    Yigit

    Hey!

    Issue is memory related, 256M does not seem to be enough. Please contact your service provider and ask them to increase it.

    Best regards,
    Yigit

    April 24, 2015 at 1:04 am #433831
    lis4
    This reply has been marked as private.
    April 24, 2015 at 1:49 am #433843
    lis4
    This reply has been marked as private.
    April 24, 2015 at 2:15 am #433849
    lis4

    okay fixed that – uploading file by file

    I think we are a 128mb memory – please advise?

    April 24, 2015 at 4:23 pm #434198
    lis4
    This reply has been marked as private.
    April 24, 2015 at 11:13 pm #434503
    lis4
    This reply has been marked as private.
    April 26, 2015 at 11:18 am #434833
    Rikard

    Hi!

    Great, not sure if you got all your problems sorted out though?

    Best regards,
    Rikard

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