Viewing 6 posts - 1 through 6 (of 6 total)
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  • #1407275

    Hi Team, After the latest update my Advanced Layout Editor has forgotten all the templates i have saved and i cannot load or create new ones.
    Can you take a look? Thank you.

    #1407400

    Hey John,
    Thanks for the link to your site I see on your Enfold Theme Options ▸ Import/Export ▸ Export Layout Builder Templates you have two templates, I exported them to my test site and they work correctly. So I don’t believe there is a issue with the templates themselves. I recommend disabling all of your plugins. If that resolves the issue, reactivate each one individually until you find the cause.
    I see that you also have the elementor installed, we do not recommend mixing other builder with the Advanced Layout Builder, if you have more Layout Builder Templates that are now lost and they included other builder elements then they may have been corrupted.
    If this is not the case but you still have lost Layout Builder Templates try checking with your webhost to see if you can roll back to a previous backup and restore it. Then export your Layout Builder Templates to your computer as a backup. Then you can disable your plugins and update your theme and check if your Layout Builder Templates are working. Then enable your plugins one at a time to find the conflict.

    Best regards,
    Mike

    #1407426

    Hi Mike, this happened after i updated the theme. I erased the latest plugins and the problem persists.

    #1407430

    Hi,
    I assume that you mean that you had more than the two Layout Builder Templates that are currently showing, try checking with your webhost to see if you can roll back to a previous backup and restore it.

    Best regards,
    Mike

    #1410459

    I have the same problem here, when install the theme 5.6.2. All the templates i have saved and i cannot load or create new ones.
    When I activate the previous theme (5.1.1) the “Advanced Layout templates’ come back.

    #1410486

    Hi,
    Try exporting your templates and then import them after you update the theme.

    Best regards,
    Mike

Viewing 6 posts - 1 through 6 (of 6 total)
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