Tagged: 

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • September 22, 2017 at 10:48 am #855301
    VolcanoAgency

    I cant use my keyboard in any of the text windows in advanced layout builder i tested this out on another site of us and it is working there so its seems like there is a bug in enfold. I can edit text wich uses the wordpress default editor but cant edit text from advanced layout builder altough i can copy and paste text there using right mouse button

    Problem

    September 22, 2017 at 11:32 am #855323
    VolcanoAgency

    btw i even tried to test it on another computer, the bug still percists

    September 22, 2017 at 5:07 pm #855431
    Victoria

    Hi VolcanoAgency,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    September 25, 2017 at 9:50 am #856377
    VolcanoAgency

    Here you go

    September 25, 2017 at 5:08 pm #856595
    Victoria

    Hi VolcanoAgency,

    A plugin conflict may be one of the reasons for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to the latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)
    Best regards,
    Victoria

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.