Viewing 16 posts - 1 through 16 (of 16 total)
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  • September 30, 2017 at 7:54 pm #858807
    buddy1

    Hi, just downloaded Enfold theme and installed it and then child theme. Started on home page but no text would show in text block so I closed site and reopened and now when I try to edit in advanced editor just get continuous loading image. Can’t do anything. Tried to import Enfold 2017 but don’t think that worked either.
    Please help as I am on a deadline with this site.
    http:/bobbrowne.art

    October 1, 2017 at 2:56 pm #858910
    Rikard

    Hey buddy1,

    You are getting the error in private, please try contacting your hosting provider about it.

    Best regards,
    Rikard

    October 1, 2017 at 7:00 pm #858954
    buddy1

    I don’t understand what you mean. I can edit in regular wordpress but not in the advanced editor. I did not get an error message. \
    Thanks for the help.
    Buddy

    October 1, 2017 at 7:30 pm #858962
    buddy1

    I deleted enfold theme and deleted enfold child theme and reinstalled them and still when I try to edit in Avia layout editor I get the loading symbol again and cannot do anything. If I need to talk to GoDaddy rep then what do I tell him?
    thanks again,
    Buddy

    October 1, 2017 at 7:42 pm #858964
    buddy1

    I deactivated woocommerce plugin and everything started working fine again. I have another enfold site with woocommerce plugin and it works fine.
    I will need woocommerce in this art site. Do you know anything I can do to get the theme and woocommerce to be friends?

    thanks,
    Buddy

    October 2, 2017 at 1:42 am #859032
    buddy1

    When you check the site would you see why the demo import does not work. I have tried to import Enfold 2017 several times but no luck
    Thanks again and I am so sorry to keep bothering you.
    Buddy

    October 2, 2017 at 5:53 am #859077
    Rikard

    Hi Buddy,

    Thanks for the feedback. The 500 internal server error is very general, that is why I think contacting your hosting provider would be a good idea since they have access to server logs and have more details or the error. I got the error on the Page listing page as well, so I’m not sure if it’s a problem with the theme specifically, I would suggest that there is a configuration which needs to be altered on the server. Could you try contacting GoDaddy with the information in this thread?

    Best regards,
    Rikard

    October 2, 2017 at 12:31 pm #859199
    buddy1

    Will do thanks. I have not ever received 500 Internal server error but I will see if they do.
    Buddy

    October 2, 2017 at 7:01 pm #859332
    buddy1

    I called GoDaddy and talked with Jake, he check server logs and errors and said he increased (I think) PHP limits. He said that solved problem.
    So I am trying to edit now and if I activate woocommerce I cannot use Avia layout builder. I just get the loader icon spinning around and around.
    We will be selling paintings so we need woocommerce. I am using Enfold theme in https://woodruffway.com and also using woocommerce in that
    site with no problem. I got such good support in woodruffway and it works so good that’s the reason I am using again. Can you help me get this working?
    Thanks,
    Buddy

    October 2, 2017 at 10:12 pm #859406
    Basilis

    Hi,

    I am afraid there are not a lot we can do, as the issue seems to be at godaddy.
    Only changing to a different host could prove wrong ( if oyu have also disabled all plugins except woocommerce for the proper testing )

    Best regards,
    Basilis

    October 2, 2017 at 10:20 pm #859412
    buddy1

    I don’t have any plugins activated. I have the other enfold theme (https://woodruffway.com) hosted at GoDaddy also and it has woocommerce. What do you think the issue is at GoDaddys. They checked everything today. If there is an issue with them I want to get it straight.
    I bought the theme because of the great support but I don’t feel like I am getting any support just a brush off.
    thanks,
    Buddy

    October 2, 2017 at 11:50 pm #859437
    Nikko

    Hi Buddy,

    Can you give us temporary admin access on https://woodruffway.com ? and also ftp access as well so we can try to enable debugging and check what errors are being produced.

    Best regards,
    Nikko

    October 3, 2017 at 1:58 am #859454
    buddy1

    Login information http://bobbrowne.art

    Thank you very much
    Buddy

    October 3, 2017 at 2:01 am #859455
    buddy1

    In your reply you said woodruffway.com but that site works great and it also uses woocommerce. bobbrowne.art is the one that is not working with woocommerce. If you activate woocommerce you cannot use the advanced editor.
    If you also need woodruffway.com login info let me know.
    Buddy

    October 3, 2017 at 7:25 pm #859752
    buddy1

    Thank you so much, it is all working fine now. I activated woocommerce and advanced layout editor worked great. I have now activated all plugins and everything is working fine. It seems to load faster also. That’s the kind of support I thought I would get from you all and I really do appreciate it.
    Thanks again, and hopefully I won’t have to bother you much more.
    Buddy

    October 4, 2017 at 6:44 am #859927
    Rikard

    Hi Buddy,

    Great, glad you got it all working and sorry for your problems. I’ll leave the thread open in case you should have any further trouble on the topic.

    Best regards,
    Rikard

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