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Viewing 23 posts - 1 through 23 (of 23 total)
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  • February 27, 2023 at 4:36 pm #1399427
    donillo

    Hello,

    we import products to woocommerce via XML-file (with Webtoffee-Importer). But its not possible to activate the Advanced-Layout-Builder.
    I can activate the builder in the backend and after saving the ALB is deactivated. Any ideas what to do?

    February 27, 2023 at 5:42 pm #1399435
    Guenni007

    on performance – “Disabling Of Template Builder Elements” – what option do you use there?

    February 28, 2023 at 7:58 am #1399476
    Ismael

    Hi,

    Thank you for the inquiry.

    We can reproduce the issue but we are not yet sure why it is happening. The product meta info _avialayoutbuilder_active is correctly set to “active”, so it should not switch back to the default editor after updating. Is it working properly when you create a new product from scratch?

    Please try to deactivate the plugins, then activate them one at a time just to check if one of the extensions is causing the issue.

    Best regards,
    Ismael

    March 1, 2023 at 9:52 am #1399643
    donillo

    Hi Ismael,

    creation of products from the scratch works and the ALB works too.
    I did deactivate all relevant plugins, but my imported producs won´t use the ALB.
    Our first successful imports uses ENFOLD 4.9. Does anything changes in the ALB code after the upgrade to 5.4?

    March 1, 2023 at 1:02 pm #1399666
    donillo

    After deletion of the products the import works and the layout builder too. Very strange…

    • This reply was modified 1 year, 9 months ago by donillo.
    March 1, 2023 at 6:46 pm #1399704
    Rikard

    Hi,

    Thanks for the update. So everything is working as it should now then? Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    March 2, 2023 at 3:54 pm #1399848
    donillo

    Let me check it first please. I´m waiting for the next full import.

    March 2, 2023 at 7:37 pm #1399886
    Rikard

    Hi,

    Thanks for the update, we’ll keep this thread open for you.

    Best regards,
    Rikard

    April 4, 2023 at 3:04 pm #1403525
    donillo

    Hi Guys,

    after updating to WordPress 6.2 the import does not work correctly.
    No I have the same problem that the Advanced Layout Builder won´t work. If I open a product in the backend I can switch to ALB, after saving the ALB is gone.
    Could you check this please? In my staging system the import works with WordPress 6.0.x. SO it should be a combination of Enfold and the new WP version.

    April 5, 2023 at 7:32 pm #1403636
    Rikard

    Hi,

    Thanks for the update. Are the answers you provided earlier still valid? I’m referring to if it works if you create a product from scratch for example? If that is the case, then the problem is likely the method you are using to import your products. Maybe you could try some other method to see if that works better?

    Best regards,
    Rikard

    April 5, 2023 at 8:20 pm #1403648
    donillo

    If I import in an older version of wordpress the import works and the advanced layout builder. If I import into 6.2 it does not work. So it must be a relation between the new version and enfold. The import works and set the active flag correct, so I think it must be a problem with the theme.

    April 6, 2023 at 11:38 am #1403702
    Rikard

    Hi,

    Debugging third party import solutions would be out of scope of theme support unfortunately. I would recommend that you try using a different solution for importing your content. You could import the development database for example, then use search/replace in order to replace URLs. It’s very simple if you should opt for a solution like WP CLI.

    Best regards,
    Rikard

    April 11, 2023 at 11:30 am #1404103
    donillo

    Ok, I understand that. I did the debugging for myself:
    If I import the product and set the meta attribute {meta:_avialayoutbuilder_active} then the ALB is broken. If I do not set the attribute I can activate the ALB manually. So whats wrong with this meta attribute? Does anything change?

    April 11, 2023 at 6:40 pm #1404141
    Rikard

    Hi,

    I’m not a 100% about that to be honest with you, but if you select the option which works, then the layout builder will stay active once you have selected it and saved the page, right? I think that would be your best option to be honest with you. If you need further clarification, then I can check this further with our developers.

    Best regards,
    Rikard

    April 11, 2023 at 9:57 pm #1404168
    onelevelmarketing
    This reply has been marked as private.
    April 12, 2023 at 7:08 am #1404189
    donillo

    One question: What changes are made in the database if I activate the ALB? Is this only the flag _aviaLayoutBuilder_active in the database in the postmeta table? Or is it _avialayoutBuilder_active (with small L)?

    April 12, 2023 at 6:43 pm #1404246
    Rikard

    Hi donillo,

    I’ve asked our developers about your question, please reply to this thread so that it gets added back to our support queue.

    Best regards,
    Rikard

    April 12, 2023 at 6:43 pm #1404247
    Rikard

    Hi onelevelmarketing,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

    April 12, 2023 at 7:00 pm #1404251
    Rikard

    Hi dondillo,

    According to our developers, these instances need to be set or changed:

    _aviaLayoutBuilder_active, _avia_sc_parser_state, _av_css_styles, _aviaLayoutBuilderCleanData, _avia_builder_shortcode_tree, _av_alb_posts_elements_state, _av_el_mgr_version

    Regards,
    Rikard

    April 13, 2023 at 9:55 am #1404317
    donillo

    OK, thanks after deletion of all of these fields the import works again…. very strange.

    April 13, 2023 at 8:01 pm #1404390
    Rikard

    Hi,

    Great, I’m glad to hear that you got it working. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    April 13, 2023 at 9:14 pm #1404406
    donillo

    I´ll do more tests this weekend. But did anything change in the code through the WP update to 6.2?

    April 15, 2023 at 6:30 pm #1404532
    Rikard

    Hi,

    I’m not sure what you are referring to, but we don’t have control over anything which is included in WordPress core.

    Best regards,
    Rikard

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