AVIA Layout Builder won't load elements to edit

Still not working. But I’m turning the plugins back on. I left them off for about 8 hours in case someone actually checked or responded.

I could really use some help here. I’ve done all the preliminary checks, and now before I continue creating pages I will not be able to edit, I need some support. Is there anyone with that capability willing to jump in and at least take a look?

Someone logged in 3 hours ago, created a test page, and it’s having the same problem. Now what?

I was going to overwrite the Enfold files via FTP, but I’m out of town, sitting in a hotel conference room and can’t remember all the log in info for FTP.

Is there anything else that can be done? Or do you know what the problem is? I need to finish the site and send to customer for final editing, but don’t want to create pages only to have to recreate later if I can’t get it fixed.

@yigit I reinstalled. And I’m still having the same issue. I thought it may be because it had some leftover code from where I snagged the data off of the Colorado Parks and Wildlife department website, so went in and deleted all of that. And correcting that didn’t fix it either.

There is something within the text box on that page that is causing the bug. It’s definitely a BUG. I went back several revisions before there was content in the text box. It came back and would let me edit. I added the content back in, edited to make sure there was no weird code or stray html or css and updated. It saved it, but again will not allow me to edit or reload the elements after I hit update.

I rechecked again to see if there was odd coding in the table within the text box (I suspect that is probably where the bug is being thrown) and there was an extra opening <td> and a missing <td></td> further down the table. I corrected that, and continue to have issues.

Thinking it might be the table, I went back in, deleted the one column layout element and the text box element, added a new one of each, pasted the text – minus the table – to see if it would display after update. It did not. It still won’t load.

I then started adding content one line at a time. It allowed the headline “Hunting in South Fork”.
I added the next paragraph and removed the link, thinking perhaps that was the problem.

Aspen Ridge Cabins serves as a great basecamp for three big-game hunting units offering trophy elk and deer: Units 76, 79 and 80. These are draw-only units, so check with the Colorado Division of Wildlife for limited license application deadlines (no over-the-counter elk or deer licenses are available for these units).

But that did not fix the issue.

Next, I used the headline and inserted Lorum Ipsum text. It permitted me to save, AND allowed me to edit.

Then I added content a few words at a time. It stopped working when I added <strong>Units 76, 79 and 80</strong>.

Thinking I was on to something, I grabbed the whole paragraph above and removed all the STRONG elements from the text. And now…IT WORKS.

So THEN I readded the entire content of the page that has been in there, removed all STRONG elements and it loads fine.

THERE IS SOMETHING AMISS WITH THE STRONG/BOLD ELEMENT.

There were strong tags in the first paragraph, starting with Units 76, 79 and 80. It failed to load until I removed them. The text box is buggy. Another user here could not type the letters (all caps) CD in his and it was doing the same thing and I replicated that on the temp page you made.

I am not necessarily trying to make anything bold. It’s a long thread with a lot of issues that were corrected when I removed the bold. You say you can now add bold. Great. I troubleshooted all morning. There’s a bug in that text box. I just rebolded Units 76, 79 and 80 and no over the counter elk or deer licenses are available for these units and it won’t load for me to edit. Again.

I find it very displeasing that I’m going through major hurdles to troubleshoot an issue and you guys keep coming on here to with quick little responses, but are not reading the very detailed steps I’ve taken to eliminate cause and effect, to find the source of the problem, to finally reach a substantiated reason for the problem to have occurred, and not only me, but multiple others, and the only responses are not full investigations of the issue. There is a bug in this text box. I can replicate it. Others are having the same problem. I’ve overwritten all the original files for both WordPress and Enfold, and can still replicate the problem. I’ve turned off all the plugins. I’ve done my share of this investigation. I’m trying to be as helpful and concise as I can and you’re giving this issues less than 5 minutes of your time and brushing it off.

It’s a problem. It’s a bug.

• This reply was modified 8 years, 6 months ago by mrshaffly.