Viewing 22 posts - 1 through 22 (of 22 total)
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  • August 16, 2020 at 8:08 pm #1238258
    StaffCo

    I’ve tried looking through all posts and solutions and none seem to be clearly solved, when opening a page to edit the page stays on the circle loading icon and the default or advanced builder won’t load… I’ve disabled all plugins and my client even contacted go daddy for a possible server issue. I just updated to the newest version today hoping that might fix something but nothing has changed. everything is up to date, can someone help with this?

    August 17, 2020 at 7:50 am #1238394
    Nikko

    Hey StaffCo,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    August 17, 2020 at 4:11 pm #1238514
    StaffCo

    Thanks, added private link.

    August 17, 2020 at 5:25 pm #1238566
    Victoria

    Hi StaffCo,

    Best regards,
    Victoria

    August 17, 2020 at 9:52 pm #1238626
    StaffCo

    On which page is that screenshot? when you click on the homepage or any other created page the blocks on the editor will not load. Can you see the full page block editor on your end?

    August 17, 2020 at 9:54 pm #1238628
    StaffCo

    I just took a look again, it does seem to show the blocks on pages but only on the newest created pages… older created pages seem to be the problem (Homepage, about, ect) ?

    August 18, 2020 at 1:20 pm #1238792
    michaelH

    Hi guys

    Same issue here for one of my sites.
    Any updates on how to resolve it?

    Thanks in advance
    Michael

    August 18, 2020 at 5:38 pm #1238835
    michaelH

    Update: The plugin WP All Import Pro was the issue in my case.
    Deactivating it “resolved” the issue for now. Contacting them shortly to let them know that the plugin is causing errors in the console.

    Might help somebody else.

    Cheers
    Michael

    August 18, 2020 at 7:00 pm #1238850
    StaffCo

    Thanks, I’ve tried deactivating and removing all plugins and nothings change for me.

    August 18, 2020 at 7:05 pm #1238851
    michaelH

    Try to empty your browser cache. That solved the issue for me and the advanced layout builder works again.

    August 18, 2020 at 7:17 pm #1238854
    StaffCo

    I’ve emptied browser cache many times and tried different browsers, can you see the homepage page builder?

    August 19, 2020 at 4:42 am #1238993
    Nikko

    Hi StaffCo,

    Can you upgrade the account you gave to an administrator? so we can check other things.
    I can see this error in the web console:

    Failed to load resource: the server responded with a status of 403 ()

    @michaelH thanks for helping out :)

    Best regards,
    Nikko

    August 19, 2020 at 5:21 pm #1239226
    StaffCo

    Thanks, added as admin

    August 19, 2020 at 6:31 pm #1239246
    davemyatt

    Is there a resolution to this problem, which I am also encountering?
    Spining wheel and no page builder or even display of existing page info.
    Thanks
    Dave

    August 19, 2020 at 7:41 pm #1239285
    Victoria

    Hi StaffCo,

    Best regards,
    Victoria

    August 19, 2020 at 7:42 pm #1239286
    Victoria

    Hi davemyatt,

    Please start a separate thread, describe your issue there and give us a link to your website.

    Best regards,
    Victo

    August 21, 2020 at 5:04 pm #1239818
    StaffCo

    Any update on this error? @Nikko

    • This reply was modified 4 years, 4 months ago by StaffCo.
    August 22, 2020 at 8:04 am #1239937
    Nikko

    Hi StaffCo,

    Thanks for giving us admin access.
    I have checked on it and used a Child theme for it.
    I’m still inspecting on it and the HTML tags inside text block are causing it not to load.
    We ask for more patience as we are still investigating on the issue.

    Best regards,
    Nikko

    August 24, 2020 at 7:59 pm #1240481
    StaffCo

    Ok thanks

    August 26, 2020 at 4:48 am #1240811
    Nikko

    Hi StaffCo,

    I apologize that it has taken long, the problem was Godaddy’s Website firewall blocking the content (screenshot in private content)
    Try to whitelist your IP Address as instructed in:
    – https://ph.godaddy.com/help/allow-or-block-website-access-27422
    – https://ph.godaddy.com/community/SSL-And-Security/Access-Denied-Godaddy-website-firewall/td-p/107063#
    Hope this helps.

    Best regards,
    Nikko

    August 26, 2020 at 5:24 pm #1240976
    StaffCo

    That seemed to work, thank you

    August 27, 2020 at 1:50 am #1241054
    Nikko

    Hi StaffCo,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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