Viewing 13 posts - 1 through 13 (of 13 total)
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  • November 5, 2019 at 8:34 pm #1154078
    Leemshop

    Hi,
    on my site every page built with Advanced Layout Builder doesn’t show the images. That is images in media elements. The images from the woocommerce productslider or the product grid do show up.
    When I edit the page and look at the preview, the missing images are all there!
    I looked for a conflict with a plugin but that seemed not the case.
    Does anyone know what’s the problem here?
    Previwe with the images
    Frontend without images.

    Could use some help.

    Kind regards

    Geert

    • This topic was modified 5 years ago by Leemshop.
    November 6, 2019 at 8:34 am #1154198
    Rikard

    Hey Geert,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    November 6, 2019 at 10:20 am #1154206
    Leemshop

    Hi Rikard,
    here are the login credentials.
    Thanks for taking a look!!
    Kind regards.
    Geert

    November 6, 2019 at 10:21 am #1154207
    Leemshop

    I forgot the login URL.

    November 7, 2019 at 4:17 am #1154510
    Rikard

    Hi,

    Thanks for that, but the login details don’t seem to work:

    ERROR: Incorrect email address or password.

Nog 2 loginpogingen mogelijk.

    Could you check and verify please?

    Best regards,
    Rikard

    November 7, 2019 at 10:42 am #1154571
    Leemshop

    Hi Rikard,
    that’s strange. It works when I log in with these credentials. Both the inlogname and the emailadress.
    I made a new inlog. Hope it works.
    Kind regards
    Geert

    • This reply was modified 5 years ago by Leemshop.
    November 8, 2019 at 5:22 am #1154839
    Rikard

    Hi Geert,

    Thanks for that, I’m still getting the same error unfortunately. Could it be that you are blocking certain IP ranges maybe? If so then I can tag this topic for moderators located in countries which are not blocked.

    Best regards,
    Rikard

    November 8, 2019 at 11:45 am #1154938
    Leemshop

    Hi Rikard,
    I am not aware of any IP-restrictions. I am using iThemes-Security and I just checked all the settings. I logged in with the credentials I gave you while my VPN was on Austria. I worked.
    Are you at liberty to let me know your IP? Then I can whitelist you? If that could be of any use.

    Well if the IP is a problem : I work from the Nethetland and there are no problems here.
    I’ll send you my ftp credentials.

    Kind regards and thanks for your patience.
    Geert

    November 11, 2019 at 12:14 pm #1155553
    Mike

    Hi,
    Sorry for the late reply, I have taken a look at your page and see that you are using a “Lazy Load” for the images, which has replaced the images with a 1px gif encoded in base64. Please see the screenshot in Private Content area.
    I believe it’s from the plugin: /wp-content/plugins/wp-smushit/app/assets/js/smush-lazy-load.min.js
    Please disable this and the images should work again.

    Best regards,
    Mike

    November 11, 2019 at 2:19 pm #1155615
    Leemshop

    Hi Mike,
    thank you very much! It works again.
    Kind regards
    Geerr

    November 12, 2019 at 3:53 am #1155793
    Rikard

    Hi Geert,

    Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    November 12, 2019 at 1:54 pm #1156013
    Leemshop

    Hi Rikard,
    it’s fine! Thank you.
    Kind regards
    Geert

    November 12, 2019 at 9:15 pm #1156161
    Victoria

    Hi Leemshop,

    Great :)

    We are closing the thread.

    Best regards,
    Victoria

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Viewing 13 posts - 1 through 13 (of 13 total)
  • The topic ‘Advanced Layout Builder not showing images’ is closed to new replies.