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Viewing 16 posts - 1 through 16 (of 16 total)
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  • August 17, 2020 at 3:28 am #1238327
    pkjd

    Hello,
    Just upgraded to Enfold version 4.7.6.3 and WordPress version 5.5

    Now I have no option to access the Advanced Layout Builder for new pages. Also, the pages that were created using that builder show up with a spinning wheel and absolutely no way to edit them. It tried installing the CLassic Editor Plugin but it didn’t help.

    I need to update my pages, can you help me find a workaround?!

    Thanks

    August 17, 2020 at 9:25 pm #1238621
    tjjones

    Just upgraded to WordPress 5.5 over the weekend and have the same issue. I downloaded and installed the latest version from Themeforest, but that did not resolve the issue either.

    Everything was working correctly before the upgrade. If I try to edit an existing page that used the advanced editor, I get the spinning swirl in the middle of the editor and it does nothing. If I create a new page, it starts with the standard editor and I can edit, but if I try to click on the advanced editor button, it does nothing… doesn’t even spin.

    Also, the “Quick Edit” function also does nothing when clicked.

    We really need to find a resolution to this as quickly as possible.

    Thanks,

    TJ

    • This reply was modified 4 years, 2 months ago by tjjones.
    August 18, 2020 at 6:16 am #1238719
    Rikard

    Hi pkjd,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    August 18, 2020 at 6:17 am #1238720
    Rikard

    Hi tjjones,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    August 18, 2020 at 7:27 am #1238725
    fun4uskids
    This reply has been marked as private.
    August 18, 2020 at 7:51 am #1238726
    fun4uskids
    This reply has been marked as private.
    August 18, 2020 at 1:10 pm #1238790
    michaelH

    Hi guys

    Same issue here for one of my sites.
    Any updates on how to resolve it?

    Thanks in advance
    Michael

    August 18, 2020 at 5:38 pm #1238836
    michaelH

    Update: The plugin WP All Import Pro was the issue in my case.
    Deactivating it “resolved” the issue for now. Contacting them shortly to let them know that the plugin is causing errors in the console.

    Might help somebody else.

    Cheers
    Michael

    August 18, 2020 at 8:04 pm #1238864
    pkjd
    This reply has been marked as private.
    August 18, 2020 at 8:40 pm #1238889
    tjjones

    Deactivating WP All Import also solve the issue for me as well. Please let me know if there is a work-around since we do use that plugin.

    Thanks,

    TJ

    August 18, 2020 at 8:54 pm #1238900
    michaelH

    @TJ: Try to empty your browser cache. That solved the issue for me and the advanced layout builder works again (WP All Import activated).

    August 20, 2020 at 4:47 am #1239365
    Rikard

    Hi pkjd,

    Thanks for that. I’m seeing error messages coming from the file in private, what happens if you disable that plugin?

    Best regards,
    Rikard

    August 20, 2020 at 4:48 am #1239366
    Rikard

    Hi tjjones,

    We don’t have a solution for that as of yet unfortunately, maybe you could try reaching out to the plugin developers or try looking for an alternative plugin?

    Best regards,
    Rikard

    August 21, 2020 at 2:47 pm #1239803
    tjjones

    When I disable the WP All Import, everything then works. The developer setup a sandbox and we tested this there and it didn’t have any issues if the WP All Import was installed with the Enfold theme on WP 5.5. We suspect that there is another plugin on our site that is interfering when both are in use, but I can’t test this until tomorrow. I will disable plugins until I can find the one that is really causing the issues.

    Thanks,

    TJ

    August 21, 2020 at 5:35 pm #1239826
    pkjd

    Thank you! Disabling that plugin worked. It has always been a bit hinky and I was considering deleting it for other reasons. Now I’m sure I don’t want it!
    Thank you again! Great support as always!

    August 21, 2020 at 9:17 pm #1239855
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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