Viewing 10 posts - 1 through 10 (of 10 total)
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  • September 1, 2020 at 9:19 am #1242441
    matatabikikaku

    I just purchased the latest enfold theme(version 4.7.6.3 ) and import demo date(Law Demo).
    After installing, the advanced page builder is not working in some demo pages(homepage, about page etc).
    When I open a page, the timer keeps spinning and the builder blocks don’t show up.
    Some pages seem OK (for example FAQ , Get in touch, Our Lawer page ),
    but It’s inconvenient that I can’t edit the home page
    I de-activated all plugins but still the same problem. I also installed “Enable jQuery Migrate Helper” plugin, but not working.
    Could you please help to solve the problem?

    September 2, 2020 at 9:21 am #1242730
    Rikard

    Hey matatabikikaku,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 2, 2020 at 9:49 am #1242744
    matatabikikaku
    This reply has been marked as private.
    September 2, 2020 at 11:48 am #1242773
    Nikko

    Hi,

    I tried to access your site using the link you gave however I’m getting:

    403 Error
現在、このページへのアクセスは禁止されています。
サイト管理者の方はページの権限設定等が適切かご確認ください。

    Please check.

    Best regards,
    Nikko

    September 2, 2020 at 12:15 pm #1242781
    matatabikikaku
    This reply has been marked as private.
    September 3, 2020 at 8:26 am #1243018
    Rikard

    Hi,

    Thanks for that, but I’m still seeing a 403 error on the login page. Are you blocking country IP ranges maybe? If so then please try to turn that off until we have had a chance to look at your site.

    Best regards,
    Rikard

    September 3, 2020 at 8:33 am #1243022
    matatabikikaku
    This reply has been marked as private.
    September 4, 2020 at 5:21 am #1243215
    Rikard

    Hi,

    Thanks for that, the login page is working now. I see that you are getting a 403 error on the WordPress file in private, maybe there’s a security setting on the server or in one of your plugins which is causing that? I would advice to reach out to your hosting provider as well, to see if they can see why the server is not allowing that file to be called on some pages.

    Best regards,
    Rikard

    September 4, 2020 at 10:14 am #1243252
    matatabikikaku

    Thank you for your comment.
    From your tip, I’ve disabled the server’s WAF settings temporary, and now all page builders work.
    I don’t know if this is correct, but I can continue work for the time being, so I will close this case.
    Thank you for your support.

    September 4, 2020 at 11:11 am #1243274
    Nikko

    Hi matatabikikaku,

    We’re glad to hear that :)
    Instead of disabling the firewall, you might just need to whitelist your IP or maybe change some settings.

    Best regards,
    Nikko

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