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Posts
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Hello.
The avia layout builder is not working. Just nothing happens when button clicked.I installed a fresh wordpress site
with the latest enfold theme just downloaded
no plugins
cache cleared
tried with different users
different browsers
deletet entire site and reinstalled wordpress (but not upgraded) this time to see if it works – noSo can you please assist, to make the advanced layout builder work.
Installed the same thing yesterday to another new site and everything worked just fine… even with a bunch of plugins.
Not sure how to create a temp login. Please assist. Thank you.
Hey!
Please go to Users > Add New and create a new user with Administrator role. You can use (Email address hidden if logged out) as email but please post credentials here privately so any available moderator can look into it.
After we check your site, you can remove that user :)Best regards,
YigitHi,
Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/
Best regards,
RikardNo it did not change anything, unfortunately. neither advanced Builder nor normal field is accessable (writable).
Please can you assist.Hey!
Those are WordPress admin logins. We need access to your server to add following code to wp-config.php file near top
define('CONCATENATE_SCRIPTS', false);You can do it as well :)
Best regards,
Yigitanything to do with the folder “wp-content”> “uploads” > “dynamic_avia” ?
it it are 2 files enfold.css and index.php
Index.php states the file date is from yesterday though I reinstalled enfold today ?ah ok. so I put the code line above …just before
define(‘DB_NAME’, ‘samielcarolina_com’);
but no change.
Hi!
We are aware how frustrating this is for you however we have passed your credentials to our devs already and they are looking at the issue.
Issue seems to be specific to certain configurations.Once we figure out the issue, we will update you on this thread. Please kindly wait to hear from us.
Regards,
YigitHi!
Our devs have fixed the issue. It was PHP7.1 related. We will release an update within few hours :)
Best regards,
YigitIt still does not work. Move back to php 7.0.14, elements buttons on top of editor are now working, but avira editor still not loading
Hi!
You need to make sure that version 3.8.4 is installed, once it was approved by themeforest. It will probably be available within the next few hours ;)
Cheers!
KriesiOh awesome guys for the great support!!! I see it does work now! I am not a developer and wouldn’t have been able to do php related changes. Thank you so much. I will get the 3.8.4. installed then whenever it is ready!
Hi!
You are welcome! :)
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)Regards,
Yigit
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