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  • #1481469

    Hi Enfold Support,

    I’m having an issue where the Advanced Layout Builder (ALB) is no longer loading on my website and i get a grey screen. I’ve gone through all the recommended troubleshooting steps, but nothing has resolved it.

    Here’s a quick summary:

    🔧 What I’ve Tried:

    Purged cache via Breeze (Cloudways caching plugin)

    Cleared browser cache and tried multiple browsers

    Deactivated all plugins

    Switched from child theme to parent Enfold theme

    Disabled performance settings under Enfold > Performance

    Checked the console — the only error is a Google Maps API warning (no obvious JS errors from Enfold)

    ℹ️ Site Details:

    WordPress version: [6.8]

    Enfold version: [6.0.6]

    Caching plugin: Breeze (Cloudways)

    • This topic was modified 1 week, 1 day ago by lee-annm.
    #1481486

    Hey lee-annm,

    Could you try updating the theme to the latest version (7.1) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.

    Best regards,
    Rikard

    #1483011

    Thank you – that fixed it!

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