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  • March 21, 2015 at 9:24 pm #415790
    stevenjbarnes

    This has actually been a problem for a while now, but I haven’t had the time to investigate. The website is here: http://psyc304.metaplasticity.com/

    There is an advanced layerslider there but none of the images are showing up. They were when I first set up the site and it was working fine for at least 1.5 years.

    thanks for your help in advance,

    steven

    March 23, 2015 at 7:12 am #416224
    Rikard

    Hi stevenjbarnes!

    It looks like all the images in your slider is this image: http://psyc304.metaplasticity.com/wp-content/themes/enfold/config-layerslider/LayerSlider/static/img/blank.gif. Could you try to add some other images to see if it works then please?

    Best regards,
    Rikard

    March 28, 2015 at 7:24 pm #419883
    stevenjbarnes

    Thanks for your reply Rikard. The images are there. In fact, I just realized the slider shows up fine on my iPhone. I just can’t see it on my laptop browser (Chrome or Firefox).

    cheers,

    steven

    March 30, 2015 at 7:58 am #420239
    Rikard

    Hey!

    Ok, could you please provide us with a temporary admin login so that we can take a closer look? You can post the details here as a private reply.

    If you are running a lazy load plugin, please try to deactivate it to see if the problem goes away.

    Regards,
    Rikard

    April 1, 2015 at 8:25 pm #422142
    stevenjbarnes
    This reply has been marked as private.
    April 1, 2015 at 8:26 pm #422143
    stevenjbarnes
    This reply has been marked as private.
    April 2, 2015 at 8:25 am #422324
    Rikard

    Hi!

    I see you are using a caching plugin, could you try to delete the cache and deactivate the plugin to see if that helps? You could also try to deactivate all other plugins to see if one of them is causing a conflict.

    Regards,
    Rikard

    • This reply was modified 9 years, 8 months ago by Rikard.
    April 2, 2015 at 3:47 pm #422534
    stevenjbarnes

    Hi Rikard:

    Tried deleting the cache and disabling the plugin, but no luck.

    thanks,

    steven

    April 3, 2015 at 6:21 am #422885
    Rikard

    Hey!

    Ok, did you try to disable all plugins as well? I get the feeling that there is a conflict going on since none of the sliders are showing.

    Best regards,
    Rikard

    April 3, 2015 at 7:47 pm #423240
    stevenjbarnes

    Hi Rikard:

    Yes, I tried disabling all the plugins. Still, no luck. The sliders do show up on my phone, so its all a bit strange.

    steven

    April 4, 2015 at 6:51 am #423370
    Rikard

    Hey!

    Could you try to overwrite the theme via FTP with a fresh copy from Themeforest to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Rikard

    April 4, 2015 at 3:53 pm #423458
    stevenjbarnes

    Hi Rikard:

    No luck I’m afraid.

    steven

    April 6, 2015 at 5:43 pm #424042
    Elliott

    Hi!

    I deactivated all of your plugins and then activated Enfold instead of your child theme and the javascript errors went away. Try creating a new child theme and copy your customizations over one by one to see if any of them are causing the issue.

    Your source code looks a little weird, are you sure you have not done any customizations to the parent theme as well? Try completely deleting it before downloading + uploading a fresh copy from themeforest to make sure.

    Cheers!
    Elliott

    • This reply was modified 9 years, 8 months ago by Elliott.
    April 7, 2015 at 4:12 pm #424778
    stevenjbarnes

    Hi Elliott:

    Thanks for looking at it. I tried what you suggested, but I lose all my formatting when I create a new child theme, and it doesn’t seem to help with the slider issue. I think I give up.

    On a side note: For some reason the slider works fine in Safari (in addition to my iPhone browser)–it just doesn’t work in Chrome or Firefox. Very strange.

    steven

    April 8, 2015 at 12:35 pm #425192
    Ismael

    Hey!

    You have to Import the Parent Theme Settings once you activated the child theme. Please refer to this link: http://kriesi.at/documentation/enfold/using-a-child-theme/

    Best regards,
    Ismael

    May 5, 2015 at 2:53 am #439455
    stevenjbarnes

    Still no luck (it looks totally different once I export and then reimport the theme settings, and the slider still doesn’t work; I reverted to the original child theme). And now I have second site that has the same issue after updating WordPress: biopsyc.com.

    May 6, 2015 at 3:45 am #440079
    Ismael

    Hey!

    It took you a month to respond. Anyway, is the site using the latest version of the theme, 3.1.5? There are jquery errors on the console when I checked it.

    Uncaught ReferenceError: jQuery is not defined(anonymous function) @ (index):226
    (index):226 Uncaught TypeError: undefined is not a function

    Please try to deactivate the plugins.

    Best regards,
    Ismael

    May 6, 2015 at 10:35 pm #440681
    stevenjbarnes

    Yeah, sorry for the slow reply. I didn’t want to mess around with the site (psyc304.metaplasticity.com) during that month for the sake of my students (classes are over now). I have deactivated all the plugins and I still have the same issue. I have left them deactivated so you can check it out.

    Again, the sliders work fine on Safari on my iPhone, so I am quite confused about why this is happening.

    Thanks for your help,

    steven

    • This reply was modified 9 years, 7 months ago by stevenjbarnes.
    May 8, 2015 at 12:01 am #441311
    stevenjbarnes

    I noticed I am getting a jQuery not defined error in the console. Might that have something to do with the issue? And, if so, is there a fix?

    thanks,

    steven

    May 9, 2015 at 5:23 am #441870
    Ismael

    Hi!

    Yes, the error is cause either by a third party plugin or a modification inside the theme. The site is subscribed to a CDN provider. Please purge the cache there. Refer to this link for a possible fix: https://kriesi.at/support/topic/layerslider-not-working-after-enfold-3-04-update/#post-357486

    Best regards,
    Ismael

    May 9, 2015 at 7:52 am #441910
    stevenjbarnes

    Thanks Ismael.

    Turning off Rocket Loader™ in Cloudflare fixed both sites.

    cheers,

    steven

    May 11, 2015 at 5:55 pm #442594
    Andy

    Hi!

    glad Ismael could help you. Let us know when you need some more help. We are happy to assist you :).

    Best regards,
    Andy

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