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  • January 29, 2018 at 5:22 pm #904325
    CurlyHost

    We have the advanced layerslider displaying on https://www.neurocorecenters.com/test-slider – on Macs using Chrome it’s fine, but it seems that PCs, iPads, etc., are displaying the sliders as blank. Is this due to dated files in Enfold, or Layerslider specifically?

    January 29, 2018 at 6:19 pm #904338
    CurlyHost

    To give further details to this – the layerslider shows up fine when you are logged into the backend of the site but don’t show up if you’re logged out.

    January 30, 2018 at 12:23 am #904539
    Jordan Shannon

    Hi,

    Apologies for the trouble you are running into. Are you using the current version of Enfold?

    Best regards,
    Jordan Shannon

    January 30, 2018 at 3:36 pm #904958
    CurlyHost

    Hey Jordan,

    It turned out to be an issue with caching and the latest update – it might be good to note that the latest update had all new files for Layerslider so even though I cleared the cache from the backend, I had to also go in through ftp and manually delete the cached files.

    January 30, 2018 at 5:19 pm #905007
    Jordan Shannon

    Hi,

    I’m glad you were able to find a solution. And thank you for sharing the solution. I’ll be sure to keep this in mind for others who may have this issue. If you need further help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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