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Viewing 14 posts - 1 through 14 (of 14 total)
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  • January 9, 2021 at 11:55 am #1271207
    broggen73

    When I add an Advanced Layerslider element to my homepage and I click on it. It says ‘You do not have permission to view this page.’ What do I wrong?

    January 10, 2021 at 12:42 pm #1271339
    Rikard

    Hey broggen73,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    January 10, 2021 at 2:13 pm #1271359
    broggen73
    This reply has been marked as private.
    January 11, 2021 at 11:43 am #1271553
    Rikard

    Hi Bertrie,

    Thanks for that. It seems like the LayerSlider is missing from your installation for some reason, could you share FTP login details as well so that we can check if the correct folders and files are there please?

    Best regards,
    Rikard

    January 12, 2021 at 8:53 am #1271776
    broggen73
    This reply has been marked as private.
    January 13, 2021 at 6:03 am #1272028
    Rikard

    Hi Bertrie,

    Thanks for that. The LayerSlider folder was not present on the server, so I uploaded it for you, and it’s working as it should now. I can’t see any LayerSliders on your installation though, did you have any before you had this problem?

    Best regards,
    Rikard

    January 14, 2021 at 12:27 pm #1272381
    broggen73

    Hi,

    No, I didn’t have any sliders before. I didn’t know it was possible to make such a sliders. Unfortunately on all site which I am working on the advanced layerslider does not work or is not present.

    So the next question (in order to prevent new topics). When the advanced layerslider is not visible under Multimedia elements what should I do to fix this and then the missing LayerSlider folder too?

    Greets,
    Bertrie Roggen

    January 16, 2021 at 5:47 am #1272862
    Rikard

    Hi Bertrie,

    I’m not sure I understand your last question, but LayerSliders won’t appear under Multimedia. I would suggest that you simply try to create a new slider under LayerSlider in the WordPress menu.

    Best regards,
    Rikard

    January 17, 2021 at 7:39 pm #1273152
    d4001711
    This reply has been marked as private.
    January 18, 2021 at 8:21 am #1273256
    broggen73

    Hi,
    In my page-editor under Multimedia the is an item called Advanced Layerslider. Now there is also Layerslider Item under Dashboard. How can I organize that the item Layerslider under Dashboard will appear when it’s not there now (because it is not there now on a few sites I work for).

    Greets,
    Bertrie Roggen

    January 19, 2021 at 4:48 am #1273546
    Rikard

    Hi Bertrie,

    Thanks for the update. If you have the same problem on other sites as well, then we need to take a closer look at them too. Please provide FTP and WordPress login details in private for each of the problem sites, so that we can have a look at them.

    Best regards,
    Rikard

    January 19, 2021 at 4:51 am #1273547
    Rikard

    Hi d4001711,

    You have selected to deactivate the LayerSlider in the theme options under Enfold->Layout Builder->Integrated (Bundled) LayerSlider Plugin. Please activate it there.

    Best regards,
    Rikard

    January 19, 2021 at 9:12 pm #1273834
    d4001711

    Dear Rikard, thank you for your assistance! I activated the layout builder again. “Advanced Layer Slider” in Media Elements appeared again, but it seems to be inactive. If I drag the icon from the media media elements tool to the post location it does not work. Probably this is related to the “LayerSlider” in WP Menu is still not present.
    When I try “Reset all Options” it warns that all configurations will be reset, so I refused. Beside the “Integrated (Bundled) LayerSlider Plugin” it says that after reactivation, enfold has to be reinstalled. I fear that I have that I have to set-up all details again from scratch.
    Sorry, I am a beginner and creating my first website and struggling at this final phase.

    Kind regards,
    Daniel

    January 21, 2021 at 5:25 am #1274281
    Rikard

    Hi Daniel,

    We can help you with reinstalling the theme if you like. If you need help with that then please open a new thread, and include FTP login details in private as well. Also make sure that you have backups of the site.

    Best regards,
    Rikard

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