Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • April 26, 2018 at 3:00 pm #947306
    Kamakshi

    Hi,

    I am unable to update the advanced layer slider to the latest version, despite using the right product code. Can you help me with this, please?

    April 27, 2018 at 11:14 am #947835
    Victoria

    Hey Kamakshi,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    April 27, 2018 at 11:26 am #947848
    Kamakshi

    Sure, here it is-

    April 30, 2018 at 8:48 am #948859
    Victoria

    Hi,

    Best regards,
    Victoria

    May 2, 2018 at 11:56 am #950003
    Kamakshi

    Can you check it again using the same login link – carbonsmart.co.uk/wp-admin

    May 3, 2018 at 5:06 pm #950938
    Nikko

    Hi Kamakshi,

    I believe you are using layerslider which is bundled with the theme and not the standalone version.
    Unfortunately you can only update layerslider if you purchased their standalone version, the plugin that’s bundled with Enfold will only get updated during Enfold updates and can’t be updated in the WP Dashboard. If you wish to use the standalone version you can disable the bundled version in Enfold > Layout Builder > Integrated (Bundled) LayerSlider Plugin then install and activate the standalone layerslider in the plugins section.
    Hope this helps :)

    Best regards,
    Nikko

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