Viewing 8 posts - 1 through 8 (of 8 total)
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  • June 11, 2017 at 10:54 pm #806665
    ollieoleary

    Hey,

    Recently I have encounter an issue where the advanced editor is not loading (continuos spinning circle).

    I have send an number of others with the same issue and have tried the fixes they suggest & as outlined here (http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/) but to no avail.

    It appears it only happens on my home page, but when I set this page as not the home page, that page still has the loading issue.

    I have supplied login details for my clients site in the private section, any help would be much appreciated.

    Cheers,

    Ollie

    June 13, 2017 at 2:42 pm #807481
    Yigit

    Hey Ollie,

    I tried enabling debugging mode – http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/ however updating Functions.php file in Appearance > Editor shows a page not found error. Can you please post FTP logins here privately as well? Also, can we try de-activating all active plugins for testing purposes?

    Best regards,
    Yigit

    June 14, 2017 at 3:43 am #807736
    ollieoleary

    Yes, feel free to deactivate plugins for testing purposes. I have supplied FTP info in the private box.

    Cheers,

    Ollie

    June 15, 2017 at 11:43 am #808525
    Victoria

    Hi Ollie,

    I tested a page, the Advanced Layout Builder loaded ok, tried to edit an element, it took a while to load, but it did load the preview and with an error in JavaScript. Could you clear you browser cache and test a some more?

    Best regards,
    Victoria

    June 15, 2017 at 11:58 pm #808748
    ollieoleary

    Hey Victoria,

    I cleared my cache, but before I submitted this bug the advanced editor was loading on other pages but not this one which is set as the homepage:

    Online Mortgage Brokers: Mortgages Brokers Wellington & Auckland

    It still is not loading?

    Cheers,

    Ollie

    June 19, 2017 at 8:05 pm #809933
    Victoria

    Hi Ollie,

    The Advanced Layout Builder loaded and I was able to make edits. Is it still not working on you side?

    Best regards,
    Victoria

    June 19, 2017 at 11:34 pm #810038
    ollieoleary

    Yes it works for me too now!

    Thanks a lot for your help Victoria.

    Was there a particular bug which was causing the issue?

    Cheers,

    Ollie

    June 20, 2017 at 1:04 am #810075
    Nikko

    Hi,

    I don’t think it’s a bug but probably a server issue, since Yigit did have some issues updating functions.php and that might have been resolved by your host and worked properly this time :)

    Best regards,
    Nikko

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