Viewing 10 posts - 1 through 10 (of 10 total)
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  • July 6, 2017 at 3:49 am #816997
    Briana

    I have moved a website from our company’s test server to the live host and everything is working except for some of the pages – the advanced editor will not load to make changes – it just loads and loads and never stops.

    I have updated the theme.
    Manually updated the theme in cpanel.
    Updated wordpress AND reinstalled wordpress.
    Turned off the 2 new plugins I added post-move and no change.

    Really not sure what to do now to fix it.
    The page content displays but isn’t editable in the back end.

    July 6, 2017 at 4:27 am #817008
    kbarranco

    I am having the same issue

    July 6, 2017 at 7:27 am #817078
    Rikard

    Hi Briana,

    I’m getting the same problem on my end, the server is returning a 403 on the admin-ajax.php file. Could you try to refer to this thread to see if any of the suggestions work please? https://kriesi.at/support/topic/failed-to-load-resource-the-server-responded-with-a-status-of-403-forbidden/

    You could also try to enable debug mode in order to shortcodes: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/, then copy/paste the shortcode to a new page to see if that helps.

    Best regards,
    Rikard

    July 7, 2017 at 6:50 am #817634
    Briana

    Hi Rikard,

    I will ask my server host support team about this as I tried the steps provided for the debugging mode as well as modifying the .htaccess file/other such files and I can’t get it to work :(

    When using the debug mode, copied the broken page’s shortcode and added into a new page the new page’s layout editor didn’t work but also the page looked different when published and viewed. I don’t know if this is relevant.

    July 10, 2017 at 11:43 am #818652
    Victoria

    Hi Briana,

    Could you please enable debug into log and send the logs to us?
    Here is how to do it

    Debugging WordPress: How to Use WP_DEBUG

    Best regards,
    Victoria

    July 11, 2017 at 12:32 am #819050
    Briana

    This is what I was told by our server folks – I don’t know what it means. Is there anything in enfold that could ‘trigger’ this ‘modsec rule’?

    “I have checked the logs and it seems a modsec rule was being triggered and causing the sever to block you. I have since whitelisted this rule and it shouldn’t happen again, however sometimes multiple rules can be triggered for the same event, and we can’t see the second until we clear the first. Please let us know if you are still having an issue and we can check to see if another modsec rule is being triggered.”

    The issue has been fixed – I just want to know if what caused it was enfold – in the event it happens again.

    Let me know what you think

    July 12, 2017 at 5:20 am #819781
    Ismael

    Hi,

    Could you please provide the error logs? We would like to check it.

    Best regards,
    Ismael

    July 12, 2017 at 7:01 am #819818
    Briana

    I would like to help you get the log but I am quite busy at the moment and I am not the most confident in making changes to items within cpanel (as this is a business client’s website) if you would like to complete the steps to retrieve the log I can give you cpanel access. Let me know if you would like this :)

    July 12, 2017 at 12:50 pm #819967
    Victoria

    Hi Briana,

    It was not cause by Enfold, those are most likely the security settings on the server. Glad you got it resolved.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    July 13, 2017 at 5:06 am #820316
    kbarranco

    Thanks so much- now as soon as my site comes back up after that update– I will see if it is fixed!

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