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  • November 23, 2017 at 3:12 am #880576
    Matt

    Image and button do not show anything – when you click them to edit them they result in a white, blank preview screen and you cannot make changes.

    Running the current theme, current WP version and all plugins up to date.

    Any ideas? Site URL is in private content.

    November 23, 2017 at 5:52 pm #880816
    Nikko

    Hey web6s,

    Is that on the backend? Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

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