Viewing 10 posts - 1 through 10 (of 10 total)
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  • March 22, 2024 at 4:39 pm #1438021
    idelaydis

    I haven’t edited my website in a few months. Today when I log in and try to edit any page with the Advanced Layout Builder and click on any element I want to edit, it opens but is completely blank. I have disabled all plugins, updated WordPress, updated the Enfold theme, and nothing is working. Please log in to my site and help with this issue. Thank you!

    March 23, 2024 at 4:22 pm #1438053
    Rikard

    Hey idelaydis,

    Thanks for the login details. Are we allowed to temporarily deactivate plugins for debugging purposes?

    Best regards,
    Rikard

    March 25, 2024 at 11:42 am #1438263
    idelaydis

    Yes. Please do what is necessary

    March 25, 2024 at 1:04 pm #1438272
    Rikard

    Hi,

    Thanks for that. I tried deactivating all plugins, but that didn’t change anything. I’m seeing a JavaScript and PHP error in the browser console, please see private. I’m not sure why that is, but I would suggest that you reach out to your hosting provider for further help with that. If you should need further help from us, then please share server error logs with us.

    Best regards,
    Rikard

    March 28, 2024 at 4:18 pm #1438554
    idelaydis

    GoDaddy said everything is fine with the server. They uploaded a script to verify. I’m just a web designer and I don’t know about coding and scripts. Everything was working fine a couple of months ago. I’ve been using Enfold themes for a couple of years now and have never run into this issue on any of my client’s sites. How can we get this issue resolved?

    March 28, 2024 at 8:21 pm #1438567
    Rikard

    Hi,

    Thanks for the update, but we can’t fix server errors for you unfortunately. The server is throwing the error on a default WordPress file, and all the other files in the error message are default WordPress files as well. You could try to reinstall WordPress and the theme to see if that changes anything.

    Best regards,
    Rikard

    March 29, 2024 at 2:15 pm #1438693
    idelaydis

    Will I lose all the design work I’ve done on the website?

    March 29, 2024 at 6:27 pm #1438708
    Rikard

    Hi,

    I would suggest that you create backup of your site before you start doing anything. You can export the theme settings under Enfold->Import/Export.

    Best regards,
    Rikard

    April 5, 2024 at 5:15 pm #1439292
    idelaydis

    Just an FYI, our site was injected with malware. That’s what was causing the issue. We have a security subscription with GoDaddy and they fixed it. Thank you so much for your help!

    April 5, 2024 at 7:08 pm #1439301
    Rikard

    Hi,

    Great, I’m glad that you got things working and thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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