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Viewing 15 posts - 1 through 15 (of 15 total)
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  • December 11, 2019 at 8:12 pm #1164967
    BlackSeriesCamper

    Hello everyone,
    I seem to have trouble with advance layer slider. Every 24hrs, give or take, the slider stops working. I have to re-save the page for it to start up again. I am using AWS Light sail.
    No other plugins are running and 100% of my other installs on other web servers are running perfectly fine. I can not move the website.

    Light Sail info
    Ubuntu 16.04.6 LTS
    Bitnami
    1 GB RAM, 1 vCPU, 40 GB SSD
    WordPress 5.2.2-3
    Oregon, Zone A (us-west-2a)

    Thank you
    Richard

    December 12, 2019 at 7:59 am #1165107
    Rikard

    Hi Richard,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    December 12, 2019 at 6:03 pm #1165269
    BlackSeriesCamper

    Private.

    • This reply was modified 4 years, 11 months ago by Rikard.
    December 14, 2019 at 4:54 am #1165755
    Rikard

    Hi,

    Thanks for that, the login details are not working though. Please check and verify.

    Best regards,
    Rikard

    December 18, 2019 at 6:31 pm #1167429
    BlackSeriesCamper

    Login info is working for me. If you like I can send you a user invite. Will that be easier?

    December 19, 2019 at 5:53 am #1167601
    Rikard

    Hi,

    It’s still not working on my end, maybe you could use this plugin to give us access? https://wordpress.org/plugins/temporary-login-without-password/

    Best regards,
    Rikard

    December 20, 2019 at 8:29 pm #1168310
    BlackSeriesCamper
    This reply has been marked as private.
    December 23, 2019 at 8:39 pm #1168808
    BlackSeriesCamper
    This reply has been marked as private.
    December 30, 2019 at 2:29 am #1169079
    Nikko

    Hi BlackSeriesCamper,

    We apologize for the delay.
    Can you give us access again?
    If it stops working try to use Google Chrome browser and right click and select Inspect.
    Go then to Console tab and try to check if there are js errors, at the moment, it’s working fine and I don’t see any errors on my end.

    Best regards,
    Nikko

    January 2, 2020 at 6:06 pm #1169188
    BlackSeriesCamper
    This reply has been marked as private.
    January 3, 2020 at 5:49 pm #1170053
    Victoria

    Hi BlackSeriesCamper,

    I can see no errors anywhere. Can you please have these disabled
    https://share.getcloudapp.com/9ZuNQj2R and see if the issue persists?

    Best regards,
    Victoria

    January 8, 2020 at 6:07 pm #1171543
    BlackSeriesCamper

    Victoria,
    Thanks. I have disabled those functions and so far so good. I will post to this thread if the issue comes back. But I think that was the issue.

    Thank you for your help

    January 8, 2020 at 8:45 pm #1171597
    Victoria

    Hi BlackSeriesCamper,

    Great :) Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    January 10, 2020 at 6:23 pm #1172283
    BlackSeriesCamper

    Victoria,
    It happened again. I have not made modifications yet. Usually to fix this, I open the page for editing and save it again and nothing else.
    Thanks

    January 11, 2020 at 2:00 am #1172324
    Nikko

    Hi BlackSeriesCamper,

    Can you try to enable WP_DEBUG_LOG in wp-config.php? since the behavior is inconsistent, we’ll need to at least figure out the error causing it.
    Here’s an article that may help: https://www.wpsecurityauditlog.com/wordpress-admin/enabling-wordpress-debug/

    Best regards,
    Nikko

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