advaced layout there is a spinning gear icon .... again - Support

Viewing 13 posts - 1 through 13 (of 13 total)

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June 19, 2016 at 12:13 am #650321

stefpasi
Participant

Goodmorning,
I have prove it for add a new page but I have the same problem
In advaced layout there is a spinning gear icon and I can not do any modify!.
I don’t have a possibility to add a new page and I don’t have a possibility save it.
I have seen this error:

“…Forbidden
you don’t have permission to access /wp-admin/post.php on this server…..”

I don’t understand.
Please help me
Thank you

June 20, 2016 at 7:09 am #650638

Rikard
Keymaster

Hey stefpasi,

Please try the suggestions listed here please: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/

Best regards,
Rikard

June 20, 2016 at 8:12 am #650670

stefpasi
Participant

Good morning Rikard,

Thanks for the reply, I tried everything but the problem remains

Best Regards

June 21, 2016 at 5:55 am #651249

Rikard
Keymaster

Hi,

I added a new page using the builder without any problems, URL in private. Could you try to explain a bit further on what page and how you get this error please?

Regards,
Rikard

June 21, 2016 at 6:03 am #651254
stefpasi
Participant
Thanks Rikard,
- This reply was modified 9 years ago by stefpasi.
June 21, 2016 at 6:17 am #651263
stefpasi
Participant
Thanks Rickard,
look at the image and you do the same and save it
- This reply was modified 9 years ago by stefpasi.
June 21, 2016 at 6:23 am #651265

Basilis
Inactive Moderator

Hey!

Do you have an iFrame added there?
iFrames have a known issue that they create a problem with the ALB.

Thanks a lot

Best regards,
Basilis

June 21, 2016 at 6:33 am #651271
stefpasi
Participant
Hello Basilis,
no iFrame added.
- This reply was modified 9 years ago by stefpasi.
June 22, 2016 at 6:15 am #651902

Rikard
Keymaster

Hi,

Thanks for the info, I had a look at the page you mentioned and the builder is not loading. But I’m not getting the error message you wrote about earlier, when does that happen? Please try following the steps listed here: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/

Best regards,
Rikard

June 22, 2016 at 6:58 am #651934

stefpasi
Participant

Thanks Rikard,
It happen when you add more and more objects into the advanced layout and save it.
Look my pictures at the links below.
Best regards

June 24, 2016 at 5:26 am #652824

Ismael
Moderator

Hi,

Please ask your hosting provider to check the folder and file permissions of the WP installation. More info here: https://codex.wordpress.org/Changing_File_Permissions#Permission_Scheme_for_WordPress

Best regards,
Ismael

June 25, 2016 at 2:07 am #653218
stefpasi
Participant
Goodmorning everyone,

I have understand what was the problem and I fixed it!
Simply, the database was corrupt and I updated again all database tables and I fixed it everything.
Thanks for your help, and sorry again. Your theme is perfect!

Best Regards
- This reply was modified 9 years ago by stefpasi.
June 26, 2016 at 8:29 am #653502

Rikard
Keymaster

Hi,

Glad you found a fix, thanks for sharing what was causing your issue!

Regards,
Rikard
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