Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • September 8, 2022 at 11:08 am #1364308
    lisaantoniaa

    Hi,

    when I add a new page I have problems adding a product raster.
    Whenever I add it, I can’t safe the changes and get an error message named “updating went wrong. the answer is not a correct JSON Reply”

    You can log in using the attached login credentials. The error occurs when I add a new page and then add a section product raster.

    Best regards,
    Lisa

    September 8, 2022 at 5:02 pm #1364353
    Rikard

    Hi Lisa,

    Thanks for the login details. Does your site have a URL as well?

    Best regards,
    Rikard

    September 8, 2022 at 5:04 pm #1364355
    lisaantoniaa

    Hi,

    ah sorry, yes its taschenmeisterei.de

    Best regards,
    Lisa

    September 8, 2022 at 7:48 pm #1364382
    Rikard

    Hi,

    Thanks for that. Does it make any difference if you activate the Classic Editor in the main page of the theme options?

    Best regards,
    Rikard

    September 9, 2022 at 10:06 am #1364404
    lisaantoniaa

    Hi,

    thanks for your answer. I followed your instruction and the json error message did go away.
    However, I still have trouble using the Product raster plugin.
    If I add it, the element placed before this plugin is not shown on the site anymore.
    For example on this page: https://taschenmeisterei.de/wp-admin/post.php?post=934&action=edit you can see that I have two elements placed on the page, but nothing is shown in the preview.
    What can I do?

    Best regards,
    Lisa

    September 10, 2022 at 12:27 pm #1364517
    Rikard

    Hi Lisa,

    I’m not really sure what is going on what that page to be honest with you. I did try to create a test page though, and it worked as expected when I set it as the home page. Could you try creating a new page, then set that as your front page to see if that helps please?

    Best regards,
    Rikard

    September 10, 2022 at 8:49 pm #1364564
    lisaantoniaa

    Hi,

    i tried creating a new page and still nothing of the elements is shown. The slider is not shown and also the products are not shown.
    It just stays blank.
    Can you check again?

    Thanks,
    Lisa

    September 11, 2022 at 12:39 am #1364588
    Mike

    Hi,
    Thanks for the login to your site, I checked the page you linked to (shop) and the slider and the products are showing for me, please see the screenshot in the Private Content area.
    Are you still experiencing this issue?
    Try clearing your browser cache following these steps for Safari and note step 4 where you will Clear the History.

    Best regards,
    Mike

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