Viewing 9 posts - 31 through 39 (of 39 total)
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  • #1276332

    Hi,

    Thank you for that info.

    Do you see that error when the Performance > File Compression settings are disabled? Based on the stack trace, the scripts are compressed, so we are not really sure where the error actually occurred or started. But it looks like it has something to do with the _html5_play function in the enfold\config-templatebuilder\avia-shortcodes\slideshow\slideshow-video.js file.

    Best regards,
    Ismael

    #1276527

    I disabled it but I have exactly the same issue…

    #1277547

    Hi!

    Sorry for the delay. We are still not sure why this is not working on Safari browsers. Could you provide a screenshot of the errors again without compression enabled? Please place the screenshot in the private field.

    Best regards,
    Ismael

    #1277733

    It’s paranormal, after the last update of wordpress, the sound is now working, no more error, but it’s like if it was two différents soundtracks at the same time with 1 sec of difference.

    Thanks ,

    Aryan

    #1279455

    Hi,

    That is odd. This might be another issue brought by the latest version of the jQuery library. Have you tried downgrading jQuery to the legacy or old version? Please try to install this plugin and set jQuery to the old version.

    // https://wordpress.org/plugins/enable-jquery-migrate-helper/

    Thank you for your patience.

    Best regards,
    Ismael

    #1279488

    Hey,

    Thanks for your answer, but still the same withnthe old version of jquery

    Best regards,

    Aryan

    #1279989

    Hi,

    Unfortunately, we are still not sure why this issue occurs on Safari. You may need to hide the audio toggle on that particular browser, or completely disable the custom modification.

    To hide the audio button on Safari, please use this css code.

    .avia-safari .custom-mute {
       display: none !important;
    }

    Best regards,
    Ismael

    #1477232

    Somehow it doesn’t work for me. I think I have implemented everything according to your instructions, but I can’t even find the buttons in the color section.
    Can you please help me?
    the buttons are under /wp-content/uploads/2025/02/Sound-off.png and /wp-content/uploads/2025/02/Sound-on.png

    #1477298

    Hi,


    @Haula82
    : Please check this thread for the latest version of the modification. https://kriesi.at/support/topic/html-for-turning-on-audio/#post-1432783

    If you need more help, feel free to open another thread.

    Best regards,
    Ismael

Viewing 9 posts - 31 through 39 (of 39 total)
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