Viewing 7 posts - 31 through 37 (of 37 total)
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  • January 29, 2021 at 3:44 pm #1276332
    Ismael

    Hi,

    Thank you for that info.

    Do you see that error when the Performance > File Compression settings are disabled? Based on the stack trace, the scripts are compressed, so we are not really sure where the error actually occurred or started. But it looks like it has something to do with the _html5_play function in the enfold\config-templatebuilder\avia-shortcodes\slideshow\slideshow-video.js file.

    Best regards,
    Ismael

    January 30, 2021 at 6:26 pm #1276527
    necessary66

    I disabled it but I have exactly the same issue…

    February 4, 2021 at 6:22 am #1277547
    Ismael

    Hi!

    Sorry for the delay. We are still not sure why this is not working on Safari browsers. Could you provide a screenshot of the errors again without compression enabled? Please place the screenshot in the private field.

    Best regards,
    Ismael

    February 4, 2021 at 3:24 pm #1277733
    necessary66

    It’s paranormal, after the last update of wordpress, the sound is now working, no more error, but it’s like if it was two différents soundtracks at the same time with 1 sec of difference.

    Thanks ,

    Aryan

    February 10, 2021 at 2:17 pm #1279455
    Ismael

    Hi,

    That is odd. This might be another issue brought by the latest version of the jQuery library. Have you tried downgrading jQuery to the legacy or old version? Please try to install this plugin and set jQuery to the old version.

    // https://wordpress.org/plugins/enable-jquery-migrate-helper/

    Thank you for your patience.

    Best regards,
    Ismael

    February 10, 2021 at 3:00 pm #1279488
    necessary66

    Hey,

    Thanks for your answer, but still the same withnthe old version of jquery

    Best regards,

    Aryan

    February 12, 2021 at 12:56 pm #1279989
    Ismael

    Hi,

    Unfortunately, we are still not sure why this issue occurs on Safari. You may need to hide the audio toggle on that particular browser, or completely disable the custom modification.

    To hide the audio button on Safari, please use this css code.

    .avia-safari .custom-mute {
   display: none !important;
}

    Best regards,
    Ismael

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