-
Posts
-
Hi,
We have a website we bought which uses your template. We no longer have contact with the company who wrote the site for us, but have access to the back end of the website and have made changes ourselves. I have some questions on optimising it for mobile, as the images in the pages are acting very strangely on mobile, or even when I shrink the page on the desktop. How do I go about getting help on this? I have no problem buying some extended support if necessary. Many thanks.Hey ross,
Sorry for the late reply, We would be happy to help with your issues, but we would ask that you purchase our support though Theme Forest. Theme Forest handles all of our licenses and sales.
Please see Extending and Renewing Item Support for more about our support and pricing. I assume that you don’t have access to the account that your license is sold to, so if you click the “submit a request” at the bottom of the page a Theme Forest staff will be able to assist.I see that you are using v3.6.1, which is quite old, we are at v4.5.5 now. I would recommend purchasing a new license and theme because you will get our latest version of Enfold that will work with the latest version of WordPress, but you will also be able to take advantage of our included 6 months of support which is a great value. I would also recommend adding the one time offer you will get on the order page to upgrade to a full year on support for only $18, that is a big savings.
Please read more about this offer here.Thank you and we look forward to assisting you.
Best regards,
Mike
- You must be logged in to reply to this topic.