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  • #1305972

    Hi, I’m completely at a loss as to why the add to cart button doesn’t work on individual product pages, yet it does on the main shop page.

    I have updated everything, I’ve tried a different theme, tried deactivitaing all plugins, looked in forums, tried classic and advanced layout editors, and I just can’t figure it out. Please help!!!!!

    #1306114

    Hi glodesign,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1306148

    I’ve popped them in for you

    #1306274

    Hi glodesign,

    Can you change the account to have admin privileges? if you’re not comfortable with it then please setup a staging site (basically a duplicate of your live site).

    Best regards,
    Nikko

    #1306298

    Hi, I have done this for you

    #1306482

    Hi glodesign,

    Thanks for giving us admin access.
    The problem seems to be the Woocommerce plugin itself, can you try to re-install it?
    Since I noticed that all plugins except Woocommerce are disabled, I switched the theme to the default theme Twenty Twenty-One (I have switched back to Enfold after testing for several seconds) and noticed that even with the default theme, the behavior is the same on the add to cart button.
    Can you try to check with your host if there’s a caching feature on your server? if yes then ask to flush it or request for assistance if re-installing the Woocommerce plugin isn’t helping.

    Best regards,
    Nikko

Viewing 6 posts - 1 through 6 (of 6 total)
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